Manager, Data Analytics & Reporting

Background

The Condominium Authority of Ontario (CAO) is a dynamic digital organization that supports the provinces rapidly evolving condominium sector with information education and dispute resolution services.

We value innovation collaboration creativity a get-it-done mindset and embrace modern agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAOs culture embraces diversity and provides a collaborative environment where they can learn grow and thrive. We are committed to staff well-being and work-life balance and offer competitive compensation health benefits pension matching and a hybrid work environment. Our office is in heart of Torontos bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision mission and values:

• Our Vision: Strong and vibrant condominium communities in Ontario.
• OurMission: Engage and empower Ontarios condominium communities with information education and dispute resolution
• CorporateValues: Innovation trust teamwork value for money integrity fairness
• Team Values: Respect trust diversity collaboration leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days

Purpose of Position

Reporting to the VP Education Compliance & Deputy Registrar the Manager Data Analytics & Reporting provides strategic and people leadership for the enterprise-wide data strategy business intelligence and analytics this role the Manager is accountable for leading a high-performing data analytics team to build the informational needs for business operations condominium community clients and the public. As a data driven organization the Manager is responsible for managing the team in operationalizing a multi-year business intelligence and data analytics strategy and roadmap to drive improvements in business performance and to provide meaningful data that helps the organization and the condo community with better insights into Ontarios condominium sector. This will also involve all aspects of data management including data governance collection and stewardship data quality and integration and modelling. The Manager will work with the IT department on enhancements to the data architecture and development of the data warehouse and supporting the enterprise business teams in the use of data for service enhancements and decision-making while leveraging the use of advanced analytics and machine learning/AI as applicable. The ideal candidate will bring leadership skills and a passion for using data and business intelligence to drive sustainable change and improvement working closely with enterprise-wide leaders and stakeholders. The Manager will also work closely with the VP/Deputy Registrar and Compliance Team Lead on compliance activities as laid out by the Condo Act including creating and modifying reports and dashboards to increase compliance monitoring the status of all KPIs analyze potential compliance risks and develop strategies to address them.

If this is something you are looking for in your career please apply by April 15 2026 by 4 pm

Key responsibilities

Accountabilities:

• Enable data to drive the business strategy through data insights and advanced analytics through the following key result areas:
• Support the implementation of the organizations data strategy to drive and optimize business outcomes through data.
• Work with key business stakeholders across the whole organization to champion the use of data and reporting to improve decision making; partner with leaders to discover and articulate analytical needs; define business intelligence opportunities which synthesize the data that is available into meaningful insights driving tangible business results for the whole organization.
• Drive the creation and maintenance of reporting from multiple sources to achieve operational commitments.
• Establish KPI scorecard for the organization and identify gaps in organizational performance.
• Lead data governance and data management initiatives with data collection systems and business partners to maintain the integrity of master data which is critical to ensure credible and reliable analysis.
• Manage coach and develop the data analytics team
• Maintain and lead the Data Collection and Use Policy.
  
  

Business Intelligence (BI)

• Lead deliveryof existing andenhanced reportingto enable strategic insights for business areas
• Assess existing reporting processes/tools and investigate new opportunities to enhance existing BI capabilities
• Extend BIs strategic role to include new data sources leveraging data from external and internal sources
• Collaborate with Business and Technology teams for development and/or modifications to data sources including data systems and forms to enable collection of business intelligence focused data
• Work with Technology team to build thenext generation reporting and analytics solutions including innovations in AI
• Manage advanced analytics capability to support theRisk and Performance measurementneeds of the business
• Explore opportunities to leverage advanced data technologies big data and machine learning/artificial intelligence capabilities to drive business improvements and efficiencies.
  
  

Data Management and Data Governance

• Support the implementation of the enterprise Data Strategy
• Ensure development of and adherence to the data governance framework to ensure data accuracy and completeness
• Collaborate with IT on the data architecturespecifications to accurately define data warehouse requirements guide data integration and control data assets to implement the organizations data strategy.
• Define approach for data quality rules and reporting to ensure that data used across CAO is of high quality
• Foster data-driven culture and the creation of related competencies and data literacy across the organization
• Using Business Intelligence dashboards and other internal data sources monitor and report on quality and responsiveness of communication strategies and compliancemeasures and recommend enhancements to IT systems and processes (e.g. Director Training condoreturns notice of change).
• Bring to the attention of the VP/DeputyRegistrar and Compliance Team Lead any data integrity and/ or non-compliance issues incidents or developing trendsof concern that may require consideration for further corrective action.

Team Leadership

• Lead coach and develop the data team fostering a culture of accountability learning and continuous growth
• Set clear performance expectations including providing regular feedback and supporting career development
• Model inclusive leadership practices and promote collaboration across functions

Qualifications: Skills and knowledge

• University Degree in Business Engineering Computer Science or combination of education and experience
• Minimum 5 years of experience in data analytics data strategy (management and governance) business intelligence digital solutions and performance measurement
• Extensive project management experience in managing data functions to deliver excellence in data governance analytics and business intelligence
• Advanced level in Power BI skills for development and enhancements of data models and dashboards
• Experience with analyzing structured and unstructured datasets to develop insights from large volumes of data
• Ability to handle multiple work demands from different projects and deliverables
• Strong problem-solving skills and ability to break down complex problems and articulate creative solutions
• Experience in developing dashboards visualizations and analysis using tools like Informatica Power BI Tableau SPSS etc.
• Advanced experience using scripting languages (SQL Python R) for data extraction transformation automation and analysis.
• Experience in data manipulation and integrity checking for a variety of data types to transform data for reporting and analytics
• Experience with data modelling and logic of how data models are built
• Experience with building and maintaining data warehouse solutions to streamline business processes by aggregating large amounts of data
• Experience with data architecture data integration/ extraction transformation and loading (ETL) data warehousing and/or BI deployment on Azure cloud (Azure Data Platform Tools (Azure SQL Database Azure Synapse Analytics Azure Data Factory) SSIS and Azure Functions or MS Flow)
• Experience with the use of machine learning tools for analysis and automation.
• Demonstrated experience leading and developing high-performing teams
• Experience with partnering with senior/ executive leadership to advise and support decision-making
• Proven ability to lead change including new tools and processes

Working conditions/environment

CAO values in-person collaboration and we observe a hybrid working model and only those interested and comfortable in collaborating in person 3 days a week (Tuesdays Wednesdays and Thursdays) need apply

Hiring Range

The starting rate/ salary for this position ranges from 100000 CAD to 120000 CAD and will be based on relevant work experience.

DISCLAIMER

We thank everyone for their interest in joining our dynamic team but due to the volume of applications only those qualified will be contacted.

CAO is an equal opportunity employer encouraging workplace diversity. All qualified individuals will be considered without regard to race national origin gender identity/expression age religion disability sexual orientation marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Required Experience:

Manager