About Kinaxis
Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
Ottawa and Toronto Canada - Hybrid
About the role
The Director User Experience (UX & AX) is a senior product leader and trusted advisor responsible for defining evolving and delivering world-class user experiences across the Kinaxis product portfolio. This role owns the end-to-end experience strategy for both human-centered user experiences (UX) and emerging AI- and agentic-driven experiences (AX) ensuring products are intuitive intelligent and differentiated in the market.
As a strategic and hands-on leader this role blends design excellence AI-enabled innovation and organizational leadership. The Director will lead a global UX organization partner deeply with Product Management and Engineering and drive experience-led outcomes that align with Kinaxis business strategy customer needs and long-term product vision.
This leader is expected to move with speed and convictionleveraging AI-powered research rapid prototyping and modern design tooling to validate ideas early reduce delivery risk and continuously raise the quality bar for customer and user experiences.
Vacancy Status
This is an existing job vacancy
What you will do
Experience Strategy & Leadership
Define and own the end-to-end UX and AX strategy across Kinaxis products ensuring cohesive scalable and differentiated experiences.
Champion a user- and outcome-centered mindset balancing customer needs business objectives and technical feasibility.
Lead experience strategy for AI-driven and agentic workflows including human-in-the-loop autonomous and assistive product experiences.
Influence product direction at the portfolio level with decisions impacting the Product BU and broader company strategy.
Team Leadership & Development
Lead coach and develop a global team of UX leaders designers and researchers fostering a culture of excellence accountability and innovation.
Build and scale high-performing teams capable of delivering experiences for complex enterprise-grade products with significant customer and reputational impact.
Act as a senior change leader guiding teams through organizational technological and product.
AI-Enabled Research & Rapid Prototyping
Drive modern research practices including AI-assisted qualitative and quantitative research synthesis and insight generation.
Set expectations for speed to learning leveraging tools such as Figma AI-driven design assistants and rapid prototyping platforms to explore test and validate concepts quickly.
Encourage experimentation and early validation through prototypes simulations and proof-of- concept experiencesespecially for AI and agentic capabilities.
Cross-Functional Collaboration
Partner closely with Product Management Engineering and Go-to-Market teams to ensure experiences are feasible valuable and executable.
Serve as a trusted advisor to senior product and technology leaders influencing roadmap decisions and investment priorities through experience-led insights.
Facilitate strong communication and alignment across disciplines to drive shared ownership of experience quality.
Execution Quality & Governance
Oversee the design and delivery of high-quality accessible and consistent user experiences across products and platforms.
Establish and evolve UX standards design systems and experience governance that scale with the organization.
Ensure experiences meet security regulatory and compliance requirements throughout the product lifecycle.
Drive continuous improvement in UX processes tools and ways of working
What we are looking for
Bachelors or Masters degree in Design Human-Computer Interaction Computer Science Engineering or a related field.
10 years of experience delivering complex software products in a global high-tech organization.
7 years of experience leading UX design or product experience teams including managers of managers.
Demonstrated business acumen aligning experience investments to measurable outcomes.
Proven ability to manage multiple complex initiatives with organizational and product-wide impact.
Strong executive presence with experience presenting clear compelling narratives to senior leadership.
Exceptional communication skillsable to articulate experience strategy and design rationale to diverse audiences.
Advanced analytical problem-solving and systems-thinking capabilities.
Agile adaptable and effective in environments of ambiguity urgency and rapid change.
Role-Specific Skills & Experience
Deep expertise in user experience design research and systems thinking for enterprise and SaaS products.
Strong understanding of AI-powered and agentic product experiences including trust explainability and human-AI interaction patterns.
Demonstrated experience using AI-enabled research and design tools to accelerate insight generation and prototyping.
Track record of translating customer and market insights into compelling experience strategies and product outcomes.
Experience defining and scaling design systems and experience platforms across large product portfolios.
History of accountability for business-critical work across multiple teams.
Ability to communicate complex UX AI and product concepts clearly to customers partners and executives.
Experience ensuring high standards of quality accessibility security and compliance in product experiences.
Embodies a company first mindset and acts as an ambassador for Kinaxis culture and values.
Proven resilience perseverance and a continuous improvement mindset
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs training and career development
- Recognition programs and referral rewards
- Hackathons
For more information visit the Kinaxis website at or the companys blog at .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
Director
About KinaxisAre you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to ...
About Kinaxis
Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
Ottawa and Toronto Canada - Hybrid
About the role
The Director User Experience (UX & AX) is a senior product leader and trusted advisor responsible for defining evolving and delivering world-class user experiences across the Kinaxis product portfolio. This role owns the end-to-end experience strategy for both human-centered user experiences (UX) and emerging AI- and agentic-driven experiences (AX) ensuring products are intuitive intelligent and differentiated in the market.
As a strategic and hands-on leader this role blends design excellence AI-enabled innovation and organizational leadership. The Director will lead a global UX organization partner deeply with Product Management and Engineering and drive experience-led outcomes that align with Kinaxis business strategy customer needs and long-term product vision.
This leader is expected to move with speed and convictionleveraging AI-powered research rapid prototyping and modern design tooling to validate ideas early reduce delivery risk and continuously raise the quality bar for customer and user experiences.
Vacancy Status
This is an existing job vacancy
What you will do
Experience Strategy & Leadership
Define and own the end-to-end UX and AX strategy across Kinaxis products ensuring cohesive scalable and differentiated experiences.
Champion a user- and outcome-centered mindset balancing customer needs business objectives and technical feasibility.
Lead experience strategy for AI-driven and agentic workflows including human-in-the-loop autonomous and assistive product experiences.
Influence product direction at the portfolio level with decisions impacting the Product BU and broader company strategy.
Team Leadership & Development
Lead coach and develop a global team of UX leaders designers and researchers fostering a culture of excellence accountability and innovation.
Build and scale high-performing teams capable of delivering experiences for complex enterprise-grade products with significant customer and reputational impact.
Act as a senior change leader guiding teams through organizational technological and product.
AI-Enabled Research & Rapid Prototyping
Drive modern research practices including AI-assisted qualitative and quantitative research synthesis and insight generation.
Set expectations for speed to learning leveraging tools such as Figma AI-driven design assistants and rapid prototyping platforms to explore test and validate concepts quickly.
Encourage experimentation and early validation through prototypes simulations and proof-of- concept experiencesespecially for AI and agentic capabilities.
Cross-Functional Collaboration
Partner closely with Product Management Engineering and Go-to-Market teams to ensure experiences are feasible valuable and executable.
Serve as a trusted advisor to senior product and technology leaders influencing roadmap decisions and investment priorities through experience-led insights.
Facilitate strong communication and alignment across disciplines to drive shared ownership of experience quality.
Execution Quality & Governance
Oversee the design and delivery of high-quality accessible and consistent user experiences across products and platforms.
Establish and evolve UX standards design systems and experience governance that scale with the organization.
Ensure experiences meet security regulatory and compliance requirements throughout the product lifecycle.
Drive continuous improvement in UX processes tools and ways of working
What we are looking for
Bachelors or Masters degree in Design Human-Computer Interaction Computer Science Engineering or a related field.
10 years of experience delivering complex software products in a global high-tech organization.
7 years of experience leading UX design or product experience teams including managers of managers.
Demonstrated business acumen aligning experience investments to measurable outcomes.
Proven ability to manage multiple complex initiatives with organizational and product-wide impact.
Strong executive presence with experience presenting clear compelling narratives to senior leadership.
Exceptional communication skillsable to articulate experience strategy and design rationale to diverse audiences.
Advanced analytical problem-solving and systems-thinking capabilities.
Agile adaptable and effective in environments of ambiguity urgency and rapid change.
Role-Specific Skills & Experience
Deep expertise in user experience design research and systems thinking for enterprise and SaaS products.
Strong understanding of AI-powered and agentic product experiences including trust explainability and human-AI interaction patterns.
Demonstrated experience using AI-enabled research and design tools to accelerate insight generation and prototyping.
Track record of translating customer and market insights into compelling experience strategies and product outcomes.
Experience defining and scaling design systems and experience platforms across large product portfolios.
History of accountability for business-critical work across multiple teams.
Ability to communicate complex UX AI and product concepts clearly to customers partners and executives.
Experience ensuring high standards of quality accessibility security and compliance in product experiences.
Embodies a company first mindset and acts as an ambassador for Kinaxis culture and values.
Proven resilience perseverance and a continuous improvement mindset
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs training and career development
- Recognition programs and referral rewards
- Hackathons
For more information visit the Kinaxis website at or the companys blog at .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
Director
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