Chargeback Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didnt stop there. Today we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear open path to pay save and invest we are evolving into the definitive destination for every financial need.
What youll be doing
As our Chargeback Specialist youll be the person who manages and resolves complex disputes and chargebacks ensuring efficient timely and fair resolutions while protecting customer trust and our financial integrity.
Heres what your day-to-day will look like:
Handle Complex Disputes and Chargebacks Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation response drafting and escalation.
Perform Deep-Dive Analysis Analyzing dispute and chargeback data to spot root causes emerging patterns and process gaps to drive prevention and recovery steps.
Contribute to Process Optimisation Actively identifying and proposing improvements to workflows SLAs and quality checks to increase win rates and reduce manual effort.
Ensure Compliance Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
Cross-functional Collaboration Partnering with FinCrime Customer Support Legal and Product to provide expert input to prevent chargebacks upstream.
Tools & Reporting Expertly using and refining internal tools and reporting to monitor performance quality and risk metrics.
Who were looking for
We need a problem-solver who loves teamwork and gets things done. If youre curious and ready for real ownership youll fit in! Does this sound like you
Experience You have 3 years of experience in chargeback management payment operations or risk operations within fintech e-commerce or financial services.
Dispute Resolution Expertise Proven understanding of dispute categories evidencing standards and resolution pathways across different payment rails.
Regulatory Knowledge Strong knowledge of EU regulations and consumer protection.
Data Analytics Advanced analytical skills with the ability to interpret data identify trends and drive data-informed decisions.
Operational Excellence High attention to detail strong organisation and the ability to work independently in a fast-paced environment.
Communication Skills Excellent ability to explain complex technical topics clearly to both technical and non-technical audiences.
CareAbout: how we support your impact
We move fast and evolution never stops. Its a fun ride but it can be challenging. To make sure our people truly thrive were committed to making their lives easier both in the office and out in the world. Thats why we created CareAbout:
Health (Private insurance for you and your family psychological support with Serenis mental health workshops)
Financial resources (Stock Option Plan Meal vouchers Relocation support if youre moving countries)
Growth and development (Professional development programs Internal mobility Language courses with Preply)
Flexibility (Unlimited PTO Hybrid working policy* Flexible working hours)
Family (Enhanced parental leave Additional leave for child sickness)
*We embrace three days per week in-office (Tuesday and Thursday 1 of your choice) with the option to request extra remote time.
Equal Opportunity Employer
At Satispay were proud to be an equal opportunity employer. We celebrate diversity and inclusion welcoming individuals of all backgrounds. This opportunity is open to everyone regardless - for instance - of race colour religion sex gender identity sexual orientation and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Our values and pillars arent just fancy words on a page - they really shape everything we do. Explore them here.
#LI-VR1
#LI-HYBRID
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Required Experience:
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Key Skills
About Company
Satispay: l'app per i pagamenti di tutti i giorni. Scopri i servizi per pagare e risparmiare, gli strumenti per il Business e i prodotti Welfare per aziende.
