Client Services Account Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The CSAM located in Dublin serves as the primary point of contact escalation and advocate for all client servicing requirements. It will require working in partnership with internal partners and clients ensuring agreed service levels are met and future needs understood. Our mission is to deliver a world-class service experience at every client touchpoint and achieve industry-leading quality through measurable and proven service performance.
The role will focus on asset managers who will typically have Global Custody Depository Fund Administration and Transfer Agency as their primary products.
The successful candidate will act as the primary escalation point for clients on day-to-day issues while also handling project work ad-hoc requests and managing the clients change agenda.
This client-focused role requires broad coverage across a wide range of services and issues demanding high responsiveness and a focus on enhancing the client experience to support potential business growth.
As a service organization we strive to be best-in-class in Client-Facing Technology Simplicity Standardization Scalability Stability Reliability and Strategic Location and People Management. Clients choose us because we exemplify behaviours that support our core values of Client Relationships People Teamwork Ownership and Flawless Execution.
Job Responsibilities
Oversee a portfolio of asset manager clients within Securities Services.
Ensure exceptional service levels for clients and manage their expectations in coordination with business partners.
Serve as the key contact and escalation point for clients key stakeholders and the business for all service-related matters.
Resolve complex client issues promptly and effectively with minimal impact often requiring cross-functional collaboration across departments like Sales Operations Onboarding Product and Technology to secure business alignment and meet client needs
Establish and manage a governance process covering all products that incorporates appropriate measurement and monitoring of service levels utilizing KPIs and RAG ratings
Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviours
Ensure accurate and timely fee billing for all products
When the need arises define and manage a remediation project to address any areas where service is no longer meeting client expectations
In this influential role you will act as the client advocate across the business driving impactful change and ensuring client needs are at the forefront of decision-making processes.
Ability to engage in direct client communication as appropriate and broker successful outcomes to difficult and complex issues. Communicate clearly concisely and efficiently.
Required Qualifications Capabilities and Skills
Client Management & Presentation - Experience in dealing with complex/demanding client organizations and an ability to develop strong client relationships.Must be confident articulate and able to combine diplomacy and assertiveness in leading client meetings such as service reviews or ad-hoc issue resolution meetings.
Communication Strong communication and diplomacy skills with an ability to influence and manage effectively across a large virtual team at all levels
Problem solving Ability to resolve problems in complicated unique and dynamic situations where the analysis of situations or data requires an in-depth evaluation of procedures and associated regulations with input from multiple stakeholders
Planning and organising Ability to work independently and multi-task under pressure.
Attention to detail Diligently attends to details and pursues quality in accomplishing tasks
Leadership Takes personal ownership of issues brokering optimum outcomes and holding business partners accountable for delivering to the high levels of service demanded by clients.
Proactive Ability to identify sub-optimal processes such as those that are manual and high-risk and work with clients and business partners to develop solutions
Knowledge Knowledge Strong understanding of products and the ability to comprehend the client organization including their strategy and objectives
Diverse - demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organisational success
Ability to incorporate risk and control parameters into daily activities
Self-reliant and results orientated able to prioritize key tasks effectively
Strong work ethic and positive attitude under pressure
Microsoft Excel PowerPoint Word and Outlook skills
Preferred qualifications capabilities and skills
Experience gained in an operational environment particularly in securities services or supporting exchange traded funds would be beneficial
Knowledge of CIB products and an enthusiasm to develop their knowledge across the Securities Services Industry
Required Experience:
Manager
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
