ET&P- ServiceNow Manager- ITOM Bangalore
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Deloitte.
Be audacious in impact
When was the last time you thought the unthinkable defined the unfathomable or did what no one else has dared to try
At Deloitte were creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So bring your unique self and rise louder and leap further than ever before.
Manager ITOM Bangalore TST
- Job requisition ID: 97648
- Location: Bangalore
- Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
We are seeking an experiencedITOM Specialistto manage support and optimize ServiceNow ITOM operations across multiple data centers. The candidate will be responsible for Business-As-Usual (BAU) discovery activities troubleshooting discovery issues and ensuring accurate and up-to-date Configuration Management Database (CMDB) data for hardware software and infrastructure components. Additionally the role will focus onEvent Management Service Mapping and Integrations enabling proactive operations service visibility and automated incident response across enterprise environments.
Key skills required
Design implement and enhance ServiceNow ITOM modules including:
- Discovery
- Event Management
- Service Mapping
- Integration
ITOM Discovery Operations (BAU)
- PerformBAU activities for ServiceNow ITOM Discovery ensuring scheduled and on-demand discoveries run successfully.
- Ensure compliance with discovery standards and CMDB data quality requirements.
Discovery Troubleshooting & Issue Resolution
- TroubleshootNever Scanneddevices andNot Discovered in Last 21 Days (Stale CI)for bothhardware and software CIs.
- Analyze discovery errors related to credentials network access firewall rules and patterns.
- Identify root causes for incomplete failed or inconsistent discovery results and implement corrective actions.
- Ensure accurate CMDB population normalization and CI health.
Discovery Behavior & Pattern Analysis
- Excellent understanding ofDiscovery Behavior including probes sensors and patterns.
- Validate classification identification and reconciliation (CI Class Manager & IRE) results.
- Configure and managediscovery scans across multiple Data Centers (DCs).
Event Management
- Configure and manage Event Management rules alerts correlation and automated remediation workflows.
- Define and maintain alert management lifecycle including alert creation grouping and closure.
- Implementevent-driven automationto:
- Automatically create update and resolve incidents
- Trigger workflows and remediation actions
- Align Event Management withITSM processes(Incident Problem Change).
- Improve MTTR through proactive alert handling and automation.
Integrations
- Design and developintegrations between ServiceNow and third-party monitoring tools such as:
- Infrastructure and application monitoring tools
- Cloud platforms (AWS Azure GCP)
- APM and logging solutions
- Build and maintain integrations using:
- REST / SOAP APIs
- MID Servers
- IntegrationHub and Spokes
- Ensure secure scalable and high-performing integrations.
Automation & Operations
- Implement event-driven automation to:
- Create update and resolve incidents
- Trigger Integration Hub Flow and remediation actions
- Improve operational efficiency through alert noise reduction and intelligent event correlation.
- Support IT operations teams with proactive monitoring and service health dashboards.
You bring you
Thats all we ask. And in return well create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.
Your bold odyssey starts here
Our story starts with your success: Experience excellence in an environment that is meritorious respectful collaborative and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.
Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Dont just learn new skills but be the engine of innovation with clutter-breaking solutions and practices.
Power the nations growth story: Were Indian-owned and led and working towards Indias future. Our team spans and creates impact for the country well beyond its urban centers. We move ahead along with the communities in which we operate thereby giving you a profession with a strong sense of purpose.
Required Experience:
Manager
Key Skills
About Company
Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals with headq ... View more
