Groups Reservations Administrator NT
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What were looking for
As a Groups Administrator supporting Hiltonbranded hotels and vacation properties youll play a key role in delivering smooth professional service for our Guests while working collaboratively with internal teams. To be successful in this role you will demonstrate:
- Strong organisational and administrative skills with a high level of accuracy
- A positive customerfocused attitude and effective communication skills
- A genuine commitment to delivering a high standard of service
- Confidence handling telephone and written enquiries
- Strong computer skills and the ability to work across multiple systems
- Professional presentation aligned with Hilton brand standards
The following would be advantageous:
- Experience using hotel property management or reservations systems
- Previous experience in a reservations groups or hotel administrative role
- A qualification in business hospitality or a related discipline
What benefits will you receive
Working at Hilton means being part of a globally recognised hospitality leader that values its Team Members. Benefits include:
- A competitive salary and holiday entitlement
- Access to exclusive Team Member travel rates across Hiltons global portfolio
- Discounts on Hilton products and services
- Opportunities for learning development and career progression within a global organisation
We look forward to sharing more details about our full range of benefits during the recruitment process.
What will it be like to work for Hilton
- Work for a globally recognised respected hospitality brand
- Be part of a guestfocused servicedriven culture
- Operate in a professional fastpaced and collaborative environment
- Uphold Hiltons commitment to delivering exceptional guest experiences
- Contribute to a brand that values teamwork innovation and high standards
What will I be doing
- Administer all group bedroom bookings in line with group reservations procedures
- Maximise room sales and revenue while managing availability and rates
- Maintain high levels of customer service
- Liaise with clients including site inspections sales calls and group checkins
- Accurately input and maintain rates segment codes packages and group details
- Follow up on offers options cancellations and declined business
- Maintain uptodate filing systems contracts and group correspondence
- Ensure data security credit compliance and system accuracy
- Support the GC&E Manager by tracking business trends and occupancy impacts
- Work collaboratively within the team assisting colleagues as required
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
