Problem Manager
Share
Job Location:
Warminster - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
United KingdomLocation:
Warminster WiltshirePosition Role Type:
HybridRaytheon UK is searching for a Problem Manager to join our OMNIA Training team.
As our Problem Manager you will work in a matrix organisation and report operationally through OMNIA Training and functionally through the Service Delivery Manager. Ultimately youll work for the British Army championing innovation and helping shape the future of military collective training.
The Problem Manager role requires a customer first mindset strong stakeholder engagement skills and the ability work in a multidisciplinary engineering team in a complex and evolving environment.
We are looking for individuals who want to serve.Youllhave a mission focus and the enthusiasm and drive to deliver.You must be eligible and willing to obtainSC clearanceand will be based atWarminster working in a hybrid style.
Key Responsibilities:
Lead the problem management process ensuring effective identification analysis and resolution of underlying causes of incidents.
Conduct root cause analysis (RCA) for recurring or major incidents and coordinate corrective actions with technical teams.
Maintain and manage the problem register ensuring accurate tracking of problems known errors and resolution progress.
Work with engineering and support teams to identify trends and recurring issues impacting service performance.
Develop and maintain known error databases (KEDB) and knowledge articles to support faster incident resolution.
Coordinate problem investigations and ensure appropriate technical resources are engaged to resolve underlying issues.
Monitor and report on problem management metrics including recurring incidents problem resolution rates and service improvements.
Provide recommendations to improve system reliability stability and service performance.
Support major incident reviews and post-incident analysis to prevent recurrence.
Drive continual improvement initiatives across service operations based on problem management insights.
Required Skills and Experience:
Proven experience managing problem management activities within complex IT or technical service environments.
Strong knowledge of ITIL service management practices particularly problem and incident management.
ITIL certification (Foundation or higher).
Experience conducting root cause analysis and coordinating technical investigations across multiple teams.
Experience managing problem registers known error databases and service improvement actions.
Ability to analyse operational data and identify trends impacting system reliability and performance.
Experience producing incident and problem analysis reports for operational or technical leadership.
Strong collaboration skills to work with engineering operations and service support teams.
Strong analytical and problem-solving skills with the ability to diagnose systemic issues.
Desirable Skills and Experience:
Working within defence government or regulated service environments or with Military training systems across the LVC environments.
Experience supporting complex systems infrastructure or platform environments.
Familiarity with service management platforms (e.g. ServiceNow Jira Service Management).
Experience using monitoring and observability tools to identify service performance trends.
Familiarity with configuration management and CMDB processes
Experience supporting DevOps or DevSecOps operational environments.
*Formal offers to successful candidate will be conditional upon award *
What we offer:
Chance to join a groundbreaking mission - to shape the future and drive innovation within a team focused on collaboration across a matrix organisation.
You will join at a unique time where you can join in shaping this team and be rewarded with ongoing development opportunities and clear pathways to progress within a trusted defence industry partner.
37hr working week with early finish Fridays - start your weekend early!
25 days holiday statutory public holidays plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
10.5% company pension contribution with 6% employee contribution
Annual company bonus scheme (discretionary)
6 times salary Life Assurance with pension
Flexible Benefits scheme with extensive salary sacrifice schemes including HealthCashplan Dental and Cycle to Work amongst others
Enhanced sick pay
Enhanced family friendly policies including enhanced maternity paternity & shared parental leave
Raytheon UK
We take immense pride in being a leader in defence and aerospace technology. As an employer we are dedicated to fuelling innovation nurturing talent and fostering a culture of excellence. Together we are not just advancing technology;werebuilding a community committed to safeguarding a safer and more connected world.
RTX
Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington Virginia USA but with over 180000 employees globally across every continent RTX provides advanced systems and services for commercial military and government customers worldwide andcomprisesthree industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon.
#LI-AS3
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Key Skills
About Company
Bandar bola sebgai situs taruhan judi bola resmi yang menghadirkan pengalaman bermain seru dan juga jujur dalam taruhan judi bola yang unggul untuk para pemain taruhan di Bandar Bola.
