Colleague Care Advisor

About us

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the team

We are constantly evolving in our digital journey and delivering exciting solutions to best support our colleagues. To do this we organise our work and skills so that they map to our colleague journey beginnings beings and endings. Across the team we have two colleague experience leads colleague carespecialists and colleague care advisors; the role we are recruiting for.

About the role

This role is part of our people team working within our colleague experience team ensuring our colleagues have the most frictionless and best-ever colleague experience - from before theyve started to after theyve left and everything in-between when it comes to being a colleague @ Very.

Youll work in progressive ways using technology to simplify journeys and improve processes. Youll stay closely connected with the wider People team putting collaboration at the heart of how we work. Day to day youll deliver operational excellence across colleague interactions and processing ensuring we pay our colleagues correctly whilst meeting all regulatory and legal requirements.

Youll provide thoughtful consistent support across our key priorities including payroll parental leave employment changes and case management of colleague queries. Youll also spot and deliver incremental improvements at every stage of the colleague journey helping us make things clearer faster and easier for all.

Key Responsibilities

Operational excellence:

• Resolve colleague queries related to pay policies and people processes providing clear timely responses and first-time resolution where possible.
• Support monthly payroll by receiving validating and preparing data for input; process and reconcile payrolls; and complete required accuracy checks. Ensuring adherence to legal regulatory and audit requirements
• Complete all transactional processing across the colleague journey (e.g. employment changes parental leave benefits leave) accurately and within agreed SLAs.
• Support colleagues through the moments that matter specifically (but not restricted to) parental leave providing empathetic accurate guidance and signposting.
• Provide administrative and processing support to HR Operations and wider People teams as required balancing priorities to meet deadlines.
• Follow documented playbooks and agreed processes to ensure a consistent and accurate delivery of service and transactions for our colleagues.

Continuous improvement

• Use technology systems and self-service tools to identify design and implement improvements that simplify journeys and enhance the colleague experience
• Maintain and evolve playbooks and knowledge documents so they reflect process changes system enhancements and best practice ensuring they are easy to follow and up to date.

About you

Were looking for someone with a genuine passion for people energetic curious and keen to turn learning into action.

Youll bring experience or transferable skills from a HR (People) or payroll environment. You care about the colleague experience and youre comfortable with Microsoft Office (especially Excel) and people and payroll systems.

Youre a clear communicator who builds strong relationships. Youre organised able to prioritise and you share knowledge freely. You understand relevant employment legislation policies and procedures and you handle sensitive information with discretion and trust. When things get busy you stay calm and considered.

You approach tasks with an open curious mindset and love to collaborate. You spot quick wins try new ideas and find better ways of working. Youre brave enough to make improvements and focused on delivering outcomes.

This role supports our Beings journey creating a seamless supportive experience for colleagues throughout their time with Very. Youll play a key part in moments that matter including periods of absence such as parental leave providing clear guidance and thoughtful support.

Some of our benefits

• Flexible hybrid working model

• Inclusive culture and environment check out our Glassdoor reviews

• 250 flexible benefits allowance to suit your needs

• 27 days holiday bank holidays

• Udemy learning access

• Bonus potential (performance and business-related)

• Up to 25% discount on

• Matched pension up to 6%

• More benefits can be foundon our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you will be required to undertake a credit CIFAS Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken including any unspent criminal convictions.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - A 60 minute video call / face to face interview with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage A final stage interview with a more Senior member of the team.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Diversity inclusion and equal opportunities
Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

Unclear Seniority