Digital & IT Service Operations Performance Lead
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Job Summary
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Digital & IT Service Operations Performance LeadCompany:
Ipsen Pharma (SAS)About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology Rare Disease and Neuroscience. Supported by nearly 100 years of development experience with global hubs in the U.S. France and the U.K we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration excellence and impact. At Ipsen every individual is empowered to be their true selves grow and thrive alongside the companys success. Join us on our journey towards sustainable growth creating real impact on patients and society!
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Job Description:
AtIpsen we are driven by a single purpose:bringing meaningful innovation to patients and society.
To support this mission we are looking for a Digital & IT Service Operations Performance lead to shape and elevate how Digital & IT services are delivered measured and continuously improved across thecompanyworldwide.
Working closely with theVP GDIT Operations and otherOperationsleadersthis is ahighimpactleadership roleat the heart of our Global Digital & IT Operations combiningservice excellence financial governanceITLTprocess maturity and stakeholder trustacross multiple domains including infrastructure end-user services enterpriseBusinessesapplicationsSecurityand SAP Dataplatform.
Yourkeyresponsibilities
Overseethe performance managementof Digital & ITOperations representing over half of the organizations total IT spending.
SupportOperationsleadership inbudget management financial planning and performance trackingacross IT operations.
Develop andmaintaindashboards and reporting tools to provideclear visibility on IT service performance and financial outcomes.
Drivecross-domain performance analysis ensuring consistency and alignment across infrastructure end-user services and business applications.
Own and evolve theglobal IT service and product catalogue ensuring clarity transparency and alignment with business needs.
Analyze service consumption costs and value delivered to business units to supportdata-driven decision-making and ROI measurement.
Collaborate with IT leaders and business stakeholders toidentifyoptimization opportunities and operational improvements.
Contribute to the development of a strongFinOps&GreenOpscultureacross Digital & IT operations.
Manage and develop a team member responsible for the operational platform supporting service management activities.
Yourprofile & expertise
Solid experience inIT operations service management or IT performance managementwithin complex organizations.
Strong understanding ofITfinancial management budgeting and cost optimization.
Good knowledge ofIT service management frameworks (ITIL)and service performance measurement.
Experience managing oroptimizingIT service catalogues and service lifecycle processes.
Ability to analyze service performance across multiple IT domains.
Business-oriented mindset with a strong focus onend-user experience and service value.
Fluent inEnglish.
WhyjoinIpsen
A strategic leadership role withinIpsens Global Digital & IT Operations transformation.
Direct impact onIT performance service quality and financialgovernance atglobal scale.
Close collaboration with senior leadership and multiple IT domains.
Opportunity to shape how IT services create value for the business and end users.
A purpose-driven organization focused oninnovation and patient impact.
Key Skills
About Company
Ipsen is a global biopharmaceutical company focused on innovation and specialty care to improve the lives of patients around the world.
