Senior Product Designer, Core Platform
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cresta unlocks the true potential of the customer experience turning every conversation into a competitive advantage. Crestas unified AI platform combines conversational AI agents real-time human agent augmentation and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The worlds leading companies including United Airlines Cox Communications and Marriott use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab Cresta has raised more than $270 million from the worlds leading investors including a16z Greylock and Sequoia. Crestas leadership includes some of the leading minds in AI today. Our CEO Ping Wu founded and led Googles Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About this role:
The Platform Product Designer is responsible for the horizontal frameworks and shared capabilities that every Cresta product is built on top of from AI Agent and Agentic Assist to QM/Coaching and Insights.
You design platforms not point solutions. You think horizontally and systematically. You make sure crosscutting concerns are solved once as a reliable extensible platform then reused across products and customers rather than being rebuilt productbyproduct. Your work makes these capabilities selfserve and customizable for both internal squads and external customers/partners.
Note this is not a Design Systems-only role. Example workstreams include but are not limited to:
- Frontend platform (building blocks of libraries and UI frameworks)
- Internationalization and languages
- Roles and permissions / IAM
- Organizational and user management
- Accessibility / WCAG
- Data and metadata management
- Integration experience with 3rd-party data platforms
- Login flows and onboarding experience
- Notifications and alerts
- Privacy and PII redaction experiences
- SDK and dev tools
Responsibilities:
- Youll design frameworks instead of point solutions and the frameworks you design should be scalable self-servable and customizable for both business users and developers.
- Youll understand how data permissions and services flow across products and reflect that in clear mental models in design.
- Youll partner with Platform PM and Platform tech leads to help shape the strategy of the platform.
- Youll vibe code/vibe design in Cursor or Claude for proof-of-concept then apply rigor and thoughtfulness to make it an enterprise-ready experience.
- Youll advocate for craft - raise the quality bar and help the team develop a shared eye for what great looks like.
- Youll drive cross-squad alignment by understanding their needs and secure buy-in and drive adoption from stakeholders.
- Youll have good judgment about when to ship: perfect is the enemy of good.
Qualifications We Value:
- Education in Design HCI or Interaction Design or 5 years of equivalent industry experience.
- Experience designing large-scale B2B/enterprise platforms data-rich experiences or dev/ops tools.
- AI-native working style: comfortable using Claude Code Cursor MCP or similar tools to move faster prototype deeper and push beyond what traditional design tooling (Figma) allows.
- Portfolio showcasing systems thinking and endtoend flows rather than isolated screens and simple elegant design solutions to complex problems.
- Strong systems thinking and technical fluency with a blend of UX disciplines (interaction design prototyping visual design and user research).
- Curious adaptable and a quick learner who thrives in a collaborative team-oriented environment.
Perks & Benefits:
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 28 days in Germany
Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidate-specific factors including experience skillset and location and local minimum pay requirements as applicable. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to
Required Experience:
Senior IC
