Patient Care Navigator (55104)
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Job Location:
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
The first hello that makes healing feel possible.
The Patient Care Navigator is the first trusted point of contact for clients and families entering YSS Recovery services creating a safe welcoming and compassionate environment from the very first interaction. This role supports clients with empathy respect and understanding guiding them through the admissions and scheduling process while honoring their experiences and choices. Navigators provide clear patient information about services connect clients to the right supports and help them feel seen heard and empowered throughout their journey.
Under the supervision of the Clinic Operations Director the Patient Care Navigator manages front desk operations provides phone and administrative support prepares client paperwork and coordinates scheduling for counseling and psychiatry programs. This role provides direct and indirect support to clinical nursing residential and shelter teams advocating for clients and families as they engage with counseling and medication addition to high-touch client care the position performs essential administrative scheduling and operational functions that keep the Welcome Team running smoothly with ancillary duties assigned by leadership as needed.
What Youll Do...
- Welcome clients and families as the first point of contact creating a safe respectful and trauma-informed environment
- Guide intake admissions and scheduling with clarity empathy and efficiency
- Provide accurate information about services and next steps
- Coordinate scheduling for counseling psychiatry and related services
- Prepare and maintain client documentation in compliance with confidentiality standards
- Manage front desk operations including phones inquiries and client flow
- Collaborate with clinical nursing residential and shelter teams to support coordinated care
- Advocate for clients by helping navigate services and reduce barriers
- Maintain organized records and scheduling systems
- Support daily operations and administrative tasks for the Welcome Team
This is not a complete list of the responsibilities of this position. Duties may change at any time.
What We Provide...
We believe in your potential we meet you where you are and we invest in your future. Beyond the meaningful work YSS provides the following benefits:
- Supportive leadership team and mission-driven culture.
- Flexibility and autonomy in a collaborative environment.
- Competitive salary
- Comprehensive benefits.
- Health insurance
- Voluntary dental insurance
- Voluntary vision insurance
- Life insurance and long-term disability coverage
- Supplemental accident critical illness and hospital indemnity insurance
- Professional liability insurance coverage
- Flexible spending account/health savings account
- Supplemental compensation award
- Generous Paid Time off and Leave
- Four weeks of paid time off (PTO)
- Volunteer time off
- Paid holiday leave
- Birthday holiday
- Wellness Program Opportunities
- Paid membership to the Athletic Club of Ames
- Employee Assistance Program for all employees
- Flu shots
- Mental health support
- YSS is a Public Service Loan Forgiveness qualified employer.
- 403(b) retirement offerings
If this sounds like work youd be proud to doand a team youd want to grow withwed love to hear from you. Lets do meaningful work together.
Qualifications
We want to create a world where youth are valued and empowered to stand strong. To do this we ask our staff to embrace YSS core values - Commitment Collaboration Compassion Innovation Integrity and a Can Do Spirit.
MUST HAVES - Required Qualifications
- High school diploma or equivalent.
- Required
- Travel is required for this position. For YSS insurance purposes you must:
- be 21 years of age
- have a current valid state-issued drivers license and
- have aclean driving record.
SHOULD HAVES - Preferred Qualifications
- Associates degree or higher
- Employment within a medical or behavioral health setting
- Ability to actively learn and listen.
- Ability to use critical thinking skills to problem solve.
- Ability to convey information effectively through speech and writing skills.
- Ability to coordinate and collaborate effectively with others.
- Ability to manage resources effectively.
- Ability to manage ones own time and the time of others.
- Strong customer service skills.
The IDEAL candidate:
- Be rooted in purpose and driven by equity inclusion and positive social impact.
- Bring humility respect and cultural awareness to every interaction.
- Speaks a languagein addition to English (especially one spoken in our communities).
Who You Are...
Youre the kind of person people instantly feel comfortable withthe calm in the chaos the friendly voice on the other end of the phone the one who just gets it. You lead with empathy listen without judgment and know how to meet people exactly where they are especially during vulnerable moments.
We Celebrate Your Story...
Have you navigated recovery from addiction mental health challenges trauma or housing instabilityYour lived experience offers a unique compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor you can make a meaningful impact in the lives of youth and families.Your journey matters. If youre ready to use it to uplift and empower others we warmly encourage you to apply.
Who We Are...
Were YSS - one of Iowas oldest & largest nonprofits dedicated to putting kids first. Our mission To spark hope create opportunities and help young people thrive. With life-changing programs an enthusiastic leadership team and our brand-new 50-acre recovery campus were growing fast and thinking big. Check us out at !
At YSS we celebrate the unique backgrounds identities and experiences that each team member brings. As an Equal Opportunity Employer were dedicated to creating a respectful inclusive and empowering environment where everyone can grow and succeed. And were always working to do better together.
YSS is a nicotine-free workplace.
Heads Up! Dont Miss Our Messages! - We communicate with applicants via email - straight from our Paycom system. So be sure to keep an eye on your inbox (and your spam/junk folder too). Got questions Email - were happy to help!
The YSS Hiring Process
- Apply - Fill out the online app at - Well check out your skills and experience.
- Interview - Phone video or in-person - well chat and get to know you.
- References - Send us three people who can sing your praises.
- Screening - Background and driving checks (plus license verification if needed).
- Offer - If its a match youll get a formal offer through Paycom.
Key Skills
About Company
At YSS, we strengthen families by providing education, counseling, and stability through a wide variety of youth mental health services.
