Customer Operations in Finance Manager, UPM Adhesive Materials Americas

Asheville, NC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!

Learn more about us as a workplace are now looking for a Customer Operations in Finance Manager UPM Adhesive Materials Americas who will be accountable for the entire Customer Operation in Finance process mainly Collection task. Customer Operations in Finance Manager will also be responsible for the consistent application of collection strategies mitigation of delinquency in customer account portfolio and ensuring that the collection strategies and segmentations are aligned to drive business and customer value by adapting a strong operating model with key stakeholders.

Greetings from your future manager

Im very excited to welcome a new Customer Operations in Finance Manager UPM Adhesive Materials Americas in our inspiring team under Customer Operations in Finance. We are very positive and high-skilled professionals with great team spirit and friendly this role you will dive into the challenges in Customer Operation in Finance area and have a platform to build the talents in the team as well as the digitalising and automating the processes. Agile new ways of working with continuous improvement is in our core. We are looking forward to meet you! Paula Sydry Director Customer Account Management

What you will do

Be responsible for high quality and the timely completion of activities as part of the Customer Operations in Finance (COIF) function.
Manage motivate and train direct reports within a culturally diverse team. Ensuring efficient team work environment and individual development
Effectively build sustainable relationships across the business and Customer Operation in Finance departments to drive proactive collection involvement.
Ensure accurate and on-time monthly reporting.
Achieve DSO and aged debt reduction through effective management of the team and resolution of escalated collections issues and disputes.
Identify and implement process system and ways of working improvements consistent with global Customer to Cash/Order to Cash processes where possible.
Develop and monitor of Key Performance Indicators.
Perform regular ledger reviews with global Customer Operations in Finance and Sales teams with escalation of issues to the senior management as appropriate.

Who you are

You have a Bachelors degree or equivalent qualification in Accounting Finance or a related area.
You have a minimum of 6 years of work experience in Accounting/Finance or in a global Collections & Credit environment.
You have strong knowledge of the Customer to Cash / Order to Cash endtoend processes and activities such as Credit Risk Billing Collections Disputes Management Order Management and Cash Application.
You are an excellent leader with the ability to develop skills and build careers within a Finance organization.
You have fluency in English; Spanish language skills are an asset.
You have a good understanding of your own endtoend process chain and its linkages to other business processes.
You are solutionoriented with a strong problemsolving mindset and the ability to understand and lead complex topics.
You have strong collaboration influencing and teamwork skills with a flexible and positive attitude toward a changing environment as well as adaptive communication and presentation skills.

This is what we offer to you

A meaningful job: We have an inspiring purpose We renew the everyday for a future beyond fossils. Our work is impactful and transformative.
A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international multi-business organization offering plenty of avenues for personal growth.
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious science-based sustainability targets in all areas from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity offering a work environment in which everyone can be themselves.
Comprehensive benefit package: UPMsbenefitpackage includes medical dental and vision insurance paid time off and a 401(k)-retirement plan.

Learn about ourRewardingandourWays of working

Additionalinformation

The position is located in Asheville NC US.

The position holder will report to Senior Manager Customer Account Management Customer Operation in Finance.

For further information please contact Paula Sydry Director Customer Account Management at or tel..

To apply pleasesubmityour CV and cover letter by April 30th 2026.

Please note that we accept only applicationssubmittedthrough our online application system. We begin reviewing applications as they are received and you may be contacted before the application deadline.

For support withsubmittingyour application please contact our HR Service Center ator tel..

This job description is intended to be a guide and is not intended to be a contract of employment explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

Only candidates authorized to work within the United States without sponsorship will be considered.

UPM North America is an Equal Opportunity Employer.

UPM is a material solutions company renewing products and entire value chains with an extensive portfolio of renewablefibres advanced materials decarbonization solutions and communication papers. Our performance in sustainability has been recognized by third parties includingEcoVadisand the Dow Jones Sustainability Indices. We operate globally and employ approximately 15800 people worldwide with annual sales of approximately 10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM we renew the everyday

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Required Experience:

Manager