Technical Sales Specialist
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Job Location:
Mansfield, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
PRIMARY FUNCTION:
The Technical Sales Specialist plays a critical role in bridging the gap between the sales team and technical teams. This position provides pre-sales and post-sales technical support ensuring that customers receive accurate product information technical guidance and timely solutions to their inquiries. Provides technical sales assistance to help drive incremental growth by solving domestic & international customer pain points in customer applications. Assist in providing customer technical support to both internal and external Warren Rupp team members.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provide technical advice to the sales team and customers regarding product specifications applications and troubleshooting.
- Answer incoming inquiries (phone email portal CRM etc.) which could include the following: troubleshooting installation questions and technical issues.
- Provide knowledgeable support and recommendations on products based on pump specifications applications and compatibility based on customer needs.
- Issue and record Returned Goods Authorization (RGA) numbers for returned goods and maintain RGA database including inputting information on pumps parts and accessories.
- Support product trials testing and implementation at customer sites.
- Assist in warranty inspection and maintain warranty data for review with Warren Rupp internal teams to provide corrective action for the customer.
- Document failure analysis of products and communicate findings to customers and internal teams.
- Evaluate and write estimates on products returned for repair or restock.
- Offer pre- and post-sales support including product training (in-person and virtual possible) and issue resolution.
- Work closely with engineering product development quality and operations teams to ensure accurate communication of product capabilities.
- Stay informed about industry trends competitor offerings and emerging technologies to support strategic sales efforts.
- Collaborate with the Sales team to understand customer requirements and provide technical solutions.
- Participate in KPI reporting cross-training 5S and other duties as assigned.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
- Associates degree or equivalent from two-year college or technical school; Bachelors degree in related field preferred; or equivalent combination of education and experience.
- 25 years of experience in technical sales customer support or a related role.
- Proficiency in CRM tools and Microsoft Office Suite.
OTHER SPECIAL REQUIREMENTS
- Strong understanding of technical products and services (e.g. software hardware industrial equipment).
- Ability to multitask and manage time effectively.
- Strong communication (written and verbal) interpersonal and problem-solving skills.
- Strong change management skills.
- Empathy patience and a customer-first mindset.
- Strong technical aptitude and willingness to learn about pump products and applications.
WORK ENVIRONMENT REQUIREMENTS:
- Ability to move within office and manufacturing complex
- Regularly required to talk or hear; use hands to finger handle or feel; and sit for extended periods of time
- Occasionally required to stand; walk and reach with hands and arms
- Noise levels can be loud
- May be exposed to grease dirt water and other materials used within the products
- Occasional travel to customers/distributors expected (up to 20%)
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
IC
Key Skills
About Company
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way with products that are mission-critical components in everyday activities.
