Who We Are

At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.

Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.

Our Values

If this sounds like you youll fit right in.

Who You Are

As the Global Director of HR Operations you are the leader responsible for setting and executing the global HR operations strategy across all international markets. Reporting into the VP of International Operations you own the design governance and continuous improvement of compliant scalable and people-centered HR operational frameworks that support employees customers and the business globally.

You are a trusted executive partner who brings deep expertise across global employment compliance HR operations and employer-of-record (EOR) models paired with a strong customer and employee experience mindset. You excel at translating complex legal regulatory and operational requirements into clear scalable processes and narratives that can be executed consistently across regions.

You are energized by complexity and scale. You enjoy building global operating models leading senior regional leaders and partnering cross-functionally with Product Legal Compliance Finance Sales and Customer Success to ensure HR operations are both compliant and commercially aligned. You think strategically but are not afraid to go deep when neededunderstanding how and why systems laws and processes work and improving them end to end.

You bring a people-first leadership style a strong sense of accountability and a passion for innovation continuously identifying opportunities to leverage technology automation and AI to elevate global HR operations and customer outcomes.

Your Success Profile

What You Will Work On

• Set the global vision strategy and operating model for HR Operations across the full employee and customer lifecycle.
• Lead and develop a globally distributed team of regional HR Operations leaders and specialists establishing clear ownership performance standards and career development pathways
• Own global HR compliance strategy ensuring adherence to local labor laws data privacy and regulatory requirements across all countries of operation in close partnership with Legal and Compliance
• Build and maintain a robust global network of external advisors and in-country experts across legal HR payroll and benefits domains
• Partner with Product Engineering and Compliance to shape HR-related product strategy roadmap decisions and operational readiness with a focus on scalable and compliant international offerings
• Collaborate with Customer Success Sales Revenue Enablement and Marketing to develop HR content tooling and education that supports both internal teams and external customers
• Serve as the senior escalation point for complex high-risk employee relations compliance and customer issues providing clear guidance and decision-making grounded in risk awareness and business impact
• Design and implement global standards policies SOPs and documentation that balance consistency with necessary local flexibility
• Champion continuous improvement initiatives leveraging data customer feedback and operational insights to improve efficiency compliance and experience
• Drive innovation through the adoption of new technologies automation and AI to enhance HR operations at scale
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As the Global Director of HR Operations your success is measured by the organizations ability to operate compliantly efficiently and consistently across markets while delivering exceptional employee and customer experiences. Your leadership is anchored in the following competencies:

• Strategic and consultative leadership builds trusted partnerships with senior stakeholders understands complex business challenges and designs scalable global solutions
• Executive-level communication clearly and persuasively articulates complex concepts to diverse audiences from frontline teams to executive leadership
• Accountability and ownership sets high standards takes responsibility for outcomes and drives results across global teams
• Adaptability at scale navigates ambiguity and change across markets adjusting strategy and execution as business and regulatory environments evolve
• Solution-oriented mindset identifies root causes and implements sustainable forward-looking solutions rather than short-term fixes
• Intellectual curiosity continuously learns about global employment trends regulatory changes and emerging technologies
• Risk assessment and governance applies rigorous structured approaches to identifying mitigating and managing legal and operational risk
• Complexity management synthesizes large volumes of nuanced sometimes conflicting information to drive clear decisions and action

Qualifications

• Minimum of 10 years of progressive HR experience with significant leadership responsibility across global or multi-regional HR operations
• Proven experience designing and leading HR operations at scale including compliance employee relations payroll benefits and lifecycle management
• Deep experience managing complex high-risk HR and legal situations involving employees and customers across multiple jurisdictions
• Demonstrated success partnering with Product and Engineering teams to operationalize compliant HR and EOR products
• Strong track record of leading and developing senior managers and globally distributed teams
• Experience establishing global operating models SOPs and governance frameworks
• Deep knowledge of data governance privacy and compliance within an HR and international context
• Highly collaborative business-oriented leader with a customer-first mindset

Bonus Points for:

• Extensive experience working across multiple countries and regions
• Deep expertise in employer-of-record (EOR) and international employment models
• Experience building HR operations functions in high-growth or scaling environments
• Strong interest in innovation AI and automation within HR and operational domains
• Hands-on experience with global payroll and benefits administration
• Experience using tools such as JIRA Zendesk Notion and Asana
• Multilingual fluency

#LI-MM3 #LI-Hybrid

Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.

Our DEIB Report