NightHawk Administrator
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job description
Salary: 20906.67
Shift Pattern 1: 4 on - 4 off 7pm - 3am (28 Hours per week)
Shift Pattern 2: Thursday - Sunday 8pm - 4am (28 Hours per week)
Shift Pattern 3: 4 on - 4 off 10pm - 6am (28 Hours per week)
Job Role:
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.
In this role you will be acting as Medicas primary point of contact as a part of the Service Delivery NightHawk team working in a fast-paced environment.
Nighthawk Call Operator key responsibilities:
Communicating professionally and effectively with radiographers reporters and referrers
Monitoring notification systems and tools taking action based upon observations
Support the team leader in safeguarding reporting resource
Participate in regular individual and team development meetings
Work closely with the technical team to resolve reporting workflow issues
Understand and take ownership of shift specific tasks and assist team members when needed
To diffuse and when required escalate client complaints through appropriate channels
Document all shift related information including summaries and breached exams
Adhering to and maintaining knowledge of Medica accreditation standards
Who we are:
Medica is the UKs largest teleradiology provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We celebrate difference and encourage everyone to be themselves at work. Join us today
Job requirements
Requirements:
Experience of working in an office environment
Good knowledge of office-based systems
Customer Service experience
Strong written and verbal communication skills
Strong administration skills and IT literacy
Comfortable working in a fast-paced office environment
High level of accuracy and attention to detail
Core benefits for you:
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
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Required Experience:
Unclear Seniority
Key Skills
About Company
We provide market leading telehealth services by connecting NHS and healthcare organisations with fast, expert radiology and pathology reporting. Find out more.
