Senior Application Support Consultant
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Typeofcontract: B2B
Salary range: 118-149 PLN/h
Your tasks:
- Actively monitor the production environments of Accounting Data applications to detect potential issues and ensure smooth operation.
- Execute first-line containment or recovery actions following runbooks.
- Carry out initial diagnosis using logs dashboards traces SQL queriesetc.
- Resolve technical incidents analyzing and either solving them or escalating them to Level 2.
- Analyze the root causes of recurring problems and propose improvements to Level 2 to reduce the inflow of incidents.
- Work closely with Level 2 to implement fixes share insights and improve processes.
- Document incident resolutions and establish best practices to build a knowledge base for continuous improvement.
- Act as a point of contact during operational incidents.
- Keep users business stakeholders and technical teams informed of status impact and estimated resolution time when applicable.
- Coordinate handoffs between shifts or on-call coverage to ensure no context is lost.
- Ensure every ticket or incident is properly documented.
- Provide enhanced support during critical windows or business closings
- Act as a technical and operational support point for the other team members
- Help standardize the way the team works prioritizes and escalates issues
Requirements:
- 5 years of experience in production support application support IT operations or production operations.
- Proven experience in critical production environments involving incident handling and escalation.
- Experience working with SLAs ticket queues and high-pressure operational environments.
- Experience acting as a technical or operational reference within small teams.
- Experience with SQL for validation data analysis and incident investigation.
- Experience reading and analyzing logs.
- Hands-on experience with monitoring/observability tools such as ELK Dynatrace etc.
- Experience with ITSM/ticketing tools such as ServiceNow Jira or similar.
- Experience in incident management escalation and cross-team coordination.
- Experience documenting procedures and runbooks.
- Availability to participate in on-call rotations shifts or out-of-hours coverage if required by the service.
- Effective verbal and written communication skills for collaborating with technical teams and explaining issues to non-technical stakeholders.
- Ability to work autonomously.
- Ability to remain calm during critical incidents.
- English proficiency (B2)
Nice to have:
- Experience as Programming backend applications preferably with BigData technologies in Spark with Scala
- Exposure to cloud platforms (AWS Databricks Cloudera).
- Familiarity with data integration and ETL processes (e.g. Airflow Control-M).
- Understanding of accounting/finance concepts or experience with financial data.
- Experience working with Scrum.
Required Experience:
Senior IC
Key Skills
About Company
We see opportunity in technology. In domains such as cloud, AI, mainframe modernisation, DLT and IoT, we blend established practice with new thinking to help our clients stay ahead.
