Guest Service Agent Fixed-Term
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Job Location:
Tewkesbury - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
Salary: 12.71 an hour Departmental Incentives (30 Hours a week)
Please note this is a seasonal 3 month fixed-term contract.
A WORLD OF REWARDS
Smart uniform provided
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Staff accommodation available
Guest Experience Day as part of your induction
Modern and inclusive Team Members areas
Free LW Health Club Membership & Golf
As a Guest Service Agent you will serve in the Front Office & Food & Beverage departments to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and therefore is responsible for performing the following tasks to the highest standards:
What will I be doing
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests including check-in/out and complete audit procedures as required
Ensure that the Manager is kept fully aware of any relevant feedback from guests and or other departments
Responsible for taking and delivering food and drinks orders demonstrating exceptional customer service and creating memorable experiences for our guests and colleagues.
Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
Comply with hotel security fire regulations and all health and safety legislation
Follow company brand standards
What are we looking for
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm efficient and organised with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
Required Experience:
Unclear Seniority
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
