Associate Team Lead Sales Operations
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
| City : Mohali | State : Punjab (IN-PB) | Country : India (IN) | Requisition Number : 44556 |
| Job Description | |
| Business Title | Associate Team Lead - Sales Operations |
| Global Job Title | Anl II Customer Services |
| Global Function | Business Services |
| Global Department | Customer Services(DEPBBS2) |
| Organizational Level | 6 |
| Reporting to | Senior Manager/ AGM |
| Size of team reporting in and type | NA |
| Role Purpose Statement | The overall responsibility of the Customer Service Lead will be supervising the team for smooth execution and implementation of Order Management related activities ensuring KPIs are met work load distribution addressing queries/issues raised by team and resolving them impart knowledge and support to the team and overseeing projects related to Customer Service & Sales Support DocuSign project management planning and development and successful roll out and implementation with ultimate goal of building an efficient customer centric and self-reliant Customer Service team. |
| Main Accountabilities | a. Manage Daily contract/order entry and issuance meet Global KPIs across all value chains daily. b. Handle and resolve critical issues and propose solutions. c. Monitor the status of the activities and report upward to TL/Manager. d. Monitor customer issues concerns and questions are resolved promptly and professionally. a. Manage work allocation and handle complex query b. Handle exceptions generated perform root cause analysis to resolve current issues and act proactively to avert potential issues in future Additional responsibilities: a. Ensure SOPs are diligently followed and compliance checks are always in place Control mechanism quality checks manage the process propose solutions. b. Ensure all daily weekly and monthly reports send on time. c. Daily status updates and report issues to the TL/Ass. manager for timely resolution d. Ensuring close coordination with team to have smooth closure of month end activities. e. Identify and propose ways of process improvement as per Industry leading practices. |
| Knowledge and Skills | |
| Behavior | Improve Bunges outcomes by making data-driven decisions keeping the customer at the forefront of all they do and proactively gaining insight into the global strategy. Collaborate effectively communicate with others and take initiative to continually develop themselves. Pursue opportunities to solve problems and take action while maintaining the ability to manage work even in times of challenge or change. |
| Technical | Relevant experience in Customer Service & Sales Support |
| Ability to work independently efficiently and deliver high quality output under time pressure | |
| Strong written & oral communications skills in English. | |
| Computer proficient and competency in Microsoft Office (Word PowerPoint Advance Excel Outlook). | |
| Fair understanding of BI/Reporting tools like Power BI Tableau SharePoint & Power Automat. | |
| Education & Experience | Regular or equivalent masters degree from a recognized institution 3 6 minimum years of experience in managing service delivery for order to cash functions Experience of Commodity/FMCG will be an added advantage Excellent computer skills and competency in Microsoft Office (Word PowerPoint Excel Outlook) Experience working in a similar role Fair understanding of Lean and Other Quality Methodology |
At Bunge (NYSE: BG) our purpose is to connect farmers to consumers to deliver essential food feed and fuel to the world. As a premier agribusiness solutions provider our team of 37000 dedicated employees partner with farmers across the globe to move agricultural commodities from where theyre grown to where theyre neededin faster smarter and more efficient ways. We are a world leader in grain origination storage distribution oilseed processing and refining offering a broad portfolio of plant-based oils fats and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored innovative solutions that address evolving consumer needs. With 200 years of experience and presence in over 50 countries we are committed to strengthening global food security advancing sustainability and helping communities prosper where we operate. Bunge has its registered office in Geneva Switzerland and its corporate headquarters in St. Louis Missouri. Learn more at .
Every day our people exemplify these values which represent Bunge at its core:
We Are One Team Collaborative Respectful Inclusive
We Lead The Way Agile Empowered Innovative
We Do Whats Right Safety Sustainability With Integrity
If this sounds like you join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge
Required Experience:
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Key Skills
About Company
We connect farmers to consumers to deliver essential food, feed and fuel to the world.
