Technical Support Engineer

Our Purpose

TERADYNE where experience meets innovation driving excellence in every connection. We are fueled by creativity and diversity of thought in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team.

Opportunity Overview

At Teradyne Robotics you will play a key role in a fastgrowing and innovative industry working with advanced technologies and marketleading products from both Universal Robots and Mobile Industrial Robots. In this position you will contribute directly to maintaining and strengthening our leading position in collaborative robots and autonomous mobile robots.

You will support customers and partners by ensuring reliable safe and efficient operation of our solutions. As part of a global organization you will be involved in exciting and forwardlooking projects that support our growth and technological evolution.

If you thrive in a dynamic international environment and bring a proactive cando mindset this role offers a unique opportunity to make a tangible impact as we continue to scale our Technical Support capabilities quickly and effectively.

Responsibilities:
As part of our EMEA Service Operations team you will join Teradyne Robotics as a Technical Support Engineer playing a key role in supporting our customers and partners across the SEMEA and UK regions both remotely and onsite.

More specifically you will:
Take full ownership of assigned support cases and drive them to resolution ensuring high technical quality and customer satisfaction.

Troubleshoot and resolve complex technical issues both remotely and onsite delivering an excellent customer experience.

Deliver technical training sessions to partners and customers.

Stay up to date with the latest product releases software updates features and technical documentation across MiR and UR portfolios.

Prioritize work effectively based on case severity and active KPIs.

Be willing to travel up to 30% of the time including both planned and occasional shortnotice trips.

What you bring to succeed in this role

At Teradyne Robotics we value diversity and teamwork and we actively support one another in a collaborative and inclusive environment. As this role involves providing Technical Support to both business partners and end customers it requires a strong technical foundation and handson experience with advanced robotic technologies. You will work closely with collaborative robots and autonomous mobile robots as well as the full ecosystem of hardware and software that supports them.

We expect you to bring the following qualifications and experience:

BSc in Engineering (Electronics Robotics Mechatronics or similar).

13 years of experience in Technical Support R&D or a comparable technical role.

Strong troubleshooting skills with a proactive solutionoriented mindset.

Ability to work independently while effectively managing multiple priorities.

A teamoriented attitude and the ability to thrive in a fastpaced international environment.

Excellent communication skills in English; French and/or Spanish language skills are a plus.

Solid general IT skills familiarity with WiFi LAN and basic networking is a plus.

Nice to have:

Knowledge of or handson experience with autonomous mobile robots and/or collaborative robots.

Previous experience working in production environments such as factories warehouses or industrial facilities.

On a personal level you are patient professional and genuinely customerfocused. You demonstrate a high level of proactivity work in a structured manner and feel comfortable operating in a global organization within a constantly evolving environment.

We are only considering candidates local to the position location and are unable to provide relocation for this position.

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