Transactions Team Lead

Kitchener - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are are looking to hire a Transactions Team Lead. You will be responsible for supporting the performance consistency and continuous improvement of the brokerages transaction processing function. This is a player-coach role combining active transaction processing with leadership of day-to-day operations. The role is expected to operate within a 40-60% production and 40-60% operational leadership split ensuring the individual remains hands-on while also driving workflow efficiency quality control and process improvement. This role works closely with the Deals Team Managing Brokers Office Coordinators Agents and the Executive Leadership Team (ELT) to ensure transactions are processed accurately efficiently and in alignment with brokerage standards.

Position Impact

This role plays a key part in ensuring the stability consistency and ongoing improvement of the brokerages transaction operations. It directly impacts team efficiency agent experience and overall operational effectiveness.

Scope of Authority

Authority to support workload coordination and task prioritization across the team

Authority to identify and recommend process improvements

Responsibility to escalate operational or compliance risks to leadership

Input into team performance and development discussions

Core Responsibilities

Team Leadership & Coordination

Provide day-to-day guidance and operational leadership to a team of transaction coordinators (approx. 5 staff)

Support workload distribution and rebalancing to maintain efficiency and avoid bottlenecks

Offer ongoing coaching support and feedback to team members in their daily work

Identify training needs and support skill development across the team

Act as a first point of escalation for team questions and operational challenge

Provide input into hiring and performance discussions in collaboration with ELT

Transaction Production & Oversight

Actively manage a personal pipeline of transactions to maintain subject matter expertise and team credibility

Support the team during high-volume periods or absences as needed

Oversee transaction flow to ensure:

oTimely processing

oFile completeness

oConsistency in execution

Monitor daily workflow including:

oUnprocessed and pending files

oContinuity of deal flow

oBottlenecks and delays

Operational Excellence & Quality Control

Maintain oversight of file quality and consistency across the team

Identify recurring errors or inefficiencies and address root causes

Support the implementation of improved workflows and standards

Ensure alignment in how transactions are handled across team members

Process Improvement & System Readiness

Contribute to the evaluation and refinement of transaction processes and SOPs

Identify opportunities to improve efficiency reduce duplication and enhance service levels

Support preparation for system transitions (e.g. SkySlope)

Explore opportunities to leverage evolving technologies (including AI tools) to improve workflow

Compliance & Risk Awareness

Develop a working knowledge of applicable regulatory frameworks including:

oTRESA

oFINTRAC requirements

Support adherence to brokerage policies and compliance standards

Escalate compliance concerns or risks to Managing Brokers and ELT as appropriate

Act as a resource to the team for day-to-day compliance-related questions

Cross-Functional Collaboration

Work closely with agents staff and leadership to:

oResolve transaction issues and complexities

oReduce friction in deal processing

oEnsure clarity of expectations and requirements

Act as a key communication bridge between Deals front office and leadership

Support a collaborative solutions-oriented and service-focused environment

Key Competencies

Demonstrated strong organizational and coordination skills

Process-oriented mindset with superior attention to detail

Ability to balance hands-on work with team support responsibilities

Strong communication and problem-solving skills

Prior experience working in a fast-paced evolving environment with competing priorities

Leadership potential with a desire to grow into broader operational or compliance responsibilities

Real estate transaction experience is an asset but not required

Performance Indicators

Transaction turnaround times and backlog levels

Reduction in file errors and rework

Workflow consistency across the team

Team support effectiveness and issue resolution

Process improvements identified and implemented

Agent and internal stakeholder experience

Compensation & Growth

This role is positioned as a growth opportunity within the organization.

The starting compensation is $29/hour with a formal review at 6 months based on performance. This review will be tied to clearly defined operational metrics including:

Reduction in transaction errors

Improvements in turnaround times

Team workflow effectiveness

There is a clear path for progression into more senior operational or compliance-focused responsibilities over time.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under theAccessibility for Ontarians with Disabilities Act(AODA).

#ind1