Therapy Assistant
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Job Summary
Job Title:Therapy Assistant
Location:Davies Vets
Job Type: Permanent part-time
Hours: 30.5 hours per week
We are recruiting a Therapy Assistant to join our wellestablished Veterinary Physiotherapy and Rehabilitation Service. Our department supports a wide range of inpatient and outpatient orthopaedic and neurological cases and provides small animal physiotherapy acupuncture orthotics pain management and hydrotherapy services. The successful candidate will work within a multidisciplinary team comprising ACPATqualified Chartered Physiotherapists European BoardCertified Veterinary Anaesthetists Therapy Assistants and clinical specialists from across the hospital.
Role Overview
The Therapy Assistant plays a key role in delivering a high standard of service to clients patients and referring veterinary practices. This hybrid position combines clientfacing responsibilities administrative support and handson involvement with patient care. The postholder will ensure the smooth daytoday running of the service through effective coordination communication and operational support.
You will be responsible for managing appointments processing payments and insurance documentation supporting physiotherapists in the safe handling and treatment of patients and maintaining accurate records. A professional calm and supportive approach is essential especially when working with clients who may be worried about their pets.
Key Responsibilities
Manage appointment bookings and coordinate the daily diary to optimise scheduling.
Provide a high level of customer service during client and veterinary practice interactions.
Carry out a range of administrative tasks including accurate recordkeeping and documentation.
Process payments discuss financial matters when required and follow up on outstanding balances.
Support physiotherapists with the safe handling and treatment of inpatients and outpatients.
Assist with hydrotherapy processes including water management (training provided).
Maintain stock levels and contribute to the efficient operation of the department.
Ensure professional communication across clients colleagues and referring veterinary practices.
Follow internal procedures including the Eye Vet Complaints Process when addressing concerns.
Uphold high standards of professionalism ethics and client care at all times.
Requirements
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Professional diligent and able to work effectively under pressure.
Good communication skills and the ability to maintain positive working relationships.
Confidence in working both independently and as part of a developing team.
Competence in animal handling or willingness to develop these skills through training.
Practical understanding of veterinary records terminology and clinic procedures (or willingness to learn).
About You
We are looking for an individual who is:
Calm courteous and professional in all client interactions
Attentive to detail and committed to maintaining accurate administrative records
Motivated to contribute to a highperforming veterinary service
Comfortable supporting clients who may be anxious about their pets care
Why Join Us
This role offers the opportunity to work within a respected therapy service supporting a wide range of clinical cases and contributing to meaningful patient outcomes. You will work alongside experienced professionals in a supportive and collaborative environment with opportunities to develop both administrative and handson clinical support skills.
What We Offer
5 weeks holiday bank holidays Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
o Employee assistance program
o Eyecare voucher scheme
o Free annual Flu jab
o Cycle to work scheme
Davies Vets is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.
We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Davies Vets Linnaeus or the role please contact our Talent Acquisition team at
#LI-OH1 #LI-Onsite
Salary Value: 20359.51 per annum;
Required Experience:
Junior IC
