Plan Design Quality Analyst
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The GB Plan Design Quality Analyst is part of the Operations Integrity Quality team ensuring adherence to defined processes; client service standards and requirements for new plan setups and amendments.
Key Accountabilities:
This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Conducts quality reviews of systems coded and documents prepared by Plan Design installation administrators.
Communicates findings to Plan Design installation administrators and management.
Identify areas of improvement through trending and analysis.
Keep informed of changes in policies and processes.
Initiate process improvements to effectively align team capabilities with current and future need.
Contribute to calibration sessions to ensure consistency.
Provide post-training/nesting support to new QAs such as but not limited to auditors review peer audit question support root cause and trending analysis
Assist with rework investigations and help with formulating ideas/initiatives to reduce rework
Support SOX and SOC audit activities; support Key Risk Reviews and/or Audits (where applicable)
Job Requirements:
Include but are not limited to:
Candidate must be effective or highly effective in current role
Must be proficient with GB applications and processes Plan Design experience would be an asset
Knowledge of all GB systems such as:
o V3
o Manuconnect (Traditional and Admin Advantage)
o Clients II
o ESC
o Documents
o CPM
Knowledge in MS Office Applications (Word Excel PowerPoint).
Strong technical analytical organizational and problem-solving skills.
High level of accuracy attention to detail and ability to exercise flexibility and judgement.
Ability to prioritize and act with a sense of urgency where applicable.
Self-directed self-starter and motivated with the ability to work with minimal supervision.
Ability to effectively communicate and negotiate with tact and diplomacy (written and verbal); listen and consider ideas of others.
Flexible to change motivated to learn and challenge the status-quo.
Proven organization and time management skills.
Propensity to understand and mitigate risk.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
