Withdrawal Specialist
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Withdrawal Specialist you will work in our Payments Operations team to review withdrawals for exceptions handling evaluate player activity and identify suspicious activity. The work requires attention to detail and extensive and accurate documentation. An interest in sports and sports betting is helpful but not an absolute must.
Responsibilities
- Review and Release transactions for customers in the given SLA period for multiple states
- Ensure that all day-to-day tasks are being completed in accordance with our standards
- Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
- Work closely with Payments and Fraud Analysts providing research for investigations and chargeback inquiries
- Complete payment projects as required to support compliance risk and fraud reduction and other department mandates
- Collaborate with different areas of the business to provide support including operations marketing and compliance
- Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
- Report any adverse trends issues and/or anomalies to the senior analyst
- Promote a positive image for Caesars Sportsbook within the industry and community
Qualifications
- 1 years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
- Strong data analysis skills and Excel experience required
- Ability to problem solve and implement solutions quickly often coordinating multiple teams
- Excellent communication organizational operational teamwork and interpersonal skills
- Previous experience of working in a highly regulated industry
- Understanding of a Card Not present environment
ADDITIONAL REQUIREMENTS:
- Enthusiastic about working with revenue
- Passionate about internal/external customer service
- Understands the importance of establishing and maintaining positive relationships
- Good communicator and detailed oriented
- Able to maintain confidentiality
Required Experience:
IC
Key Skills
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
