F2H Project Manager

Key Largo, FL - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY

The Fiber to the Home (F2H) Project Manager is responsible for overseeing the planning coordination and execution of fiber-related services including customer service support maintenance/repairs system upgrades and new installations. This role serves as the primary liaison between residents contractors and service providers to ensure timely high-quality delivery of fiber services.

SPECIFIC DUTIES (INCLUDING BUT NOT LIMITED TO)

Serve as the primary point of contact for residents property owners and caretakers regarding fiber-related inquiries service requests and issue resolution.
Respond to and resolve customer concerns in a timely and professional manner ensuring clear communication and documented outcomes.
Track document and evaluate all service issues and resolutions; maintain accurate records and reporting.
Coordinate with Comcast representatives internal departments and third-party contractors to schedule and execute installations repairs and upgrades.
Coordinates the installation of systems to new construction existing residences and marina/boats.
Coordinates the repair and maintenance of fiber and wireless infrastructure including in homes/yards boats and pedestals.
Proactively identify system or service issues and implement effective solutions.
Investigate and resolve escalated service complaints ensuring accountability and follow-through.
Collaborate with Ocean Reef Community Association (ORCA) leadership on policies and protocols related to infrastructure protection and service standards.
Schedule service appointments including trouble calls drops and Optical Network Unit (ONU)/Optical Network Terminal (ONT) repairs and replacements etc.
Provide support for related technology initiatives including IT and video surveillance projects as needed.
Perform additional duties as assigned to support organizational needs.

QUALIFICATIONS

Strong verbal and written communication skills with the ability to interact effectively with residents contractors and internal stakeholders.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Strong problem-solving analytical and organizational skills.
Proven leadership and coordination abilities especially in high-pressure or emergency situations.
Ability to build and maintain strong relationships with residents property owners and service providers.
Working knowledge of construction practices and infrastructure systems (telecommunications preferred).
Self-motivated and able to work both independently and collaboratively.
Proficient in documentation reporting and basic project tracking tools.
Strong verbal and written communication skills with the ability to interact effectively with residents contractors and internal stakeholders.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Regularly required to stand walk speak and hear.
Occasionally required to lift and/or move items up to 50-pounds.

EDUCATION AND EXPERIENCE
Education
An Associates Degree from an accredited College or University in Construction Management Architecture or a related field is preferred.

Experience

Minimum of five (5) years of relevant experience in construction telecommunications IT systems or project coordination.
Experience with residential and/or commercial construction projects preferred.
Experience working with service providers or in a utility/cooperative environment is a plus.

Licenses Certificates or Other:
Valid Florida Drivers License is required.

Any combination of the above education and experience sufficient to perform the essential duties for the position will be considered.

Deadline to apply April 30 2026.

Required Experience:

SUMMARYThe Fiber to the Home (F2H) Project Manager is responsible for overseeing the planning coordination and execution of fiber-related services including customer service support maintenance/repairs system upgrades and new installations. This role serves as the primary liaison between residents c...