App Dev & Support Services Consultant
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Senior Client IT Manager (CITM)
Role Summary
The Senior Client IT Manager (CITM) is responsible for leading IT service delivery and program oversight for assigned client accounts. This role ensures consistent service performance operational stability and successful execution of client-related initiatives acting as the central point of coordination across technical teams and stakeholders.
Key Responsibilities
IT Service Delivery
- Own end-to-end service delivery performance ensuring availability reliability and quality of IT services.
- Monitor and enforce SLAs KPIs and contractual commitments.
- Lead major incident management ensuring timely resolution and clear stakeholder communication.
- Oversee day-to-day operations ensuring alignment with service management best practices (e.g. ITIL).
- Drive continuous service improvement initiatives to enhance performance and client satisfaction.
Program Management
- Oversee execution of client-related programs and initiatives ensuring alignment with business objectives.
- Coordinate cross-functional teams to deliver projects enhancements and operational changes.
- Track program milestones risks dependencies and deliverables.
- Provide governance status reporting and executive-level updates to stakeholders.
- Ensure effective change management and transition activities with minimal service disruption.
Experience & Qualifications
- 58 years of experience in IT service delivery program management or related roles.
- Strong understanding of IT operations and service management frameworks.
- Proven experience managing client-facing services and driving program execution.
- Ability to manage multiple workstreams in complex fast-paced environments.
- Strong stakeholder management and communication skills.
Core Competencies
- Service delivery leadership
- Program & execution management
- Client engagement & stakeholder alignment
- Incident & escalation management
- Strategic thinking with operational focus
Required Experience:
Contract
Key Skills
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
