Service Desk Student Technician

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Floridas gulf coast theUniversity of South Florida (USF) is a Preeminent State Research University with campuses in Tampa St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S. Tampa Bay offers a high quality of life year-round sunshine and easy access to top-ratedentertainment. USF is one of the nations largest public universities serving more than 50000 students with an annual budget of $1.8 billon. Over the past five years USF has been the fastest-rising university in the nation public or private on the U.S. News and World Reports list of best universities which it ranks as the 44^thbest public university in America.

USF is proud to be an innovating partner within the Tampa Bay region listed byForbesas the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team led by the Vice President and CIO provides the following services: Administrative Services Client Support Communication Services Teaching and Learning Analytics and Reporting Mobile and Web Services Consulting Services Cybersecurity Service and Research Technologies. For more information please visit:USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Duties:

We are seeking students to support the USF IT Help Desk. Responsibilities include but are not limited to:

• Provide Level I Service Desk support for hardware software and end user inquiries via phone chat email and in-person interactions.
• Enter and update trouble tickets in the Desktop support database.
• Create documentation on install processes troubleshooting techniques and specific problem resolution for use by fellow co-workers.
• Support clinical and academic system software residing on local user PCs servers and networked devices.

Special skills:

• Knowledge of principles and operation of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot client issues via multiple contact methods.
• Ability to learn and adapt to a dynamic technical environment.
• Basic computing experience in a formal or informal job capacity.
• Critical thinking and problem-solving skills.
• Excellent time management skills.
• Mobile device experience including Apple and Android.
• Ability to function with a diverse team with a large workload.
• Strong communication skills with fellow coworkers management and other groups within the USF Information Technology department.

Minimum Qualifications: Must be current USF student during the appointed semester and meet the requirements of USF

Preferred Qualifications:

• Windows 11 and Mac OSX experience
• 1year professional computing experience.
• Prior technical documentation experience.
• 2 years college experience.

Standard Learning Objectives:

As a result of this position student will be able to:

• Demonstrate basic employability skills such as: timeliness to work appropriate dress interpersonal communication and time management
• Receive and solicit feedback from supervisor and effectively apply feedback on the job
• Assess workplace and demonstrate how personal talents skills and knowledge fit into the employers goals mission and vision
• Demonstrate his or her professional brand (identity)
• Communicate transferable and functional skills to prospective employers

Additional Information for Applicants: Currently hiring to start for Spring Semester.

Link to include: Core Competencies:

Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges and views failure as an opportunity to grow.

Communication - Comfortable using a broad range of communication styles and chooses appropriate effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.

Collaboration- Collaborates with others in the pursuit of common missions visions values and goals. Fosters a sense of community within and across teams building on mutual respect trust and drawing on the strengths of others.

Client Obsession-Client focused when creating solutions or solving problems believing that everything we do is to earn and keep our clients trust.

Ownership-Takes responsibility accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the teams successes and failures.

Outcome Driven-Focuses on desired results business outcomes and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.