Supervisor
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Supervisor
Location: South Cambs
Contract: Full-time Permanent
Hours: 42.5 hours per week Monday Friday 8am 5pm
Salary: Up to 41324.00 per annum
About Us
Mears Group is one of the UKs leading providers of repairs maintenance and regeneration services we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service keeping our promises creating a great place to work and tackling the issues that matter most to people and communities.
About The Role
This is a dynamic field-based leadership and management role where youll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently in compliance with company operating procedures and delivering best in class customer service whilst satisfying all safety quality and cost control standards.
- Responsible for the operational supervision of contract activities ensuring maximum productivity profitability and satisfaction through effective resource utilisation & planning
- Duties will include attending properties to survey future planned works installations as well as to supervise and monitor work delivery progression & completion via ongoing site visits to ensure works are meeting client quality standards
- Ensure compliance and adherence to H&S regulations Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate maintain and monitor the companys commitments to best practice with legislation codes of practice & good working practices relevant to all work activities
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders this includes but not limited to appearance company ID maintaining a high standard of health & safety requirements
- Ensuring HR Policies & Procedures are followed within the team and external contractors
- Follow and support policies procedures initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies reporting to your manager where damages occur
- Manage complex and escalated cases including resident complaints
- Ensure accurate record keeping reporting and audit trails
- Liaise with residents stakeholders and internal teams to ensure clear communication and customer satisfaction
Key Citeria
- Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
- Proven track record of managing monitoring recording and reporting Health & Safety and compliance activities
- Experience delivering planned and reactive maintenance in occupied properties
- City & Guilds or equivalent in a relevant trade discipline
- Full valid UK driving licence
- Strong understanding of Health & Safety regulations including COSHH
- Working knowledge of Schedule of Rates
- Excellent interpersonal and communication skills
- Effective people management with the ability to lead mentor and develop teams
- Strong customer focus and commitment to service excellence
- Problem-solving mindset with a results-driven approach
- Strong planning and organisational abilities
- Decisive decision-making under pressure
- Ability to negotiate and influence across teams and stakeholders
- IT literate with confident oral and written communication skills
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Francesca Swan ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Manager
Key Skills
About Company
We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has thousands employees and a footprint across the country.
