Cash Consultant
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Job Location:
Swellendam - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
To manage all cash-related client demand in-branch (walk-in clients ATM/ANA support and cash assets) by executing transactions accurately safely and in line with laid-down procedures while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.
Key responsibilities:
- Deliver end-to-end cash service by engaging walk-in clients understanding demand completing cash and card-related transactions accurately and ensuring a consistent client experience.
- Manage branch cash assets by handling controlling moving storing and balancing cash in line with policy limits and governance requirements including receiving cash from SBV and clients.
- Maintain ATM/ANA availability through replenishment balancing basic maintenance and troubleshooting and escalating technical or system issues to the relevant control teams to maximise uptime.
- Execute risk and compliance discipline by adhering to duty of care requirements escalating transactions above limits and protecting client information through correct documentation sequencing filing and confidentiality.
- Support operational reporting and continuous improvement by completing required reports updating MIS/capability charts collating failure/variation information and applying self-correcting actions to improve service delivery.
Qualifications :
- NQF 5 FAIS-recognised qualification (Required)
Minimum experience:
- 1 to 2 years branch banking experience in a frontline cash/teller or similar role supporting walk-in client demand and high-volume transactions.
- Proven cash handling capability including bulk cash processing balancing cash control and working within prescribed limits with a strong record of accuracy (low differences/errors).
- Experience supporting ATM/ANA operations (e.g. replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
- Working knowledge of branch governance and compliance including laid-down banking procedures audit readiness confidentiality and risk escalation protocols.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches and Examining Information
- Articulating Information and Understanding People
- Exploring Possibilities and Generating Ideas
- Making Decisions and Managing Tasks
- Producing Output and Upholding Standards
- Following Procedures and Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
