Systemic Issues Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Systemic Issues Specialist
Job No: 678960
Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 5
- Influence regulatory outcomes and improve customer fairness
- Work flexibly within a purposeled customer advocacy team
- Build specialist expertise with exposure to senior leaders and regulators
Use your regulatory and dispute resolution expertise to strengthen customer outcomes support fair decisionmaking and grow your specialist career within a trusted organisation.
About the Role
As a Systemic Issues Specialist you will contribute to the identification investigation and management of systemic issues and reportable matters across complaints and claims. Working within the Group Customer Advocate team you will assess complex information engage with stakeholders and support regulatory compliance aligned to AFCA Rules and ASIC guidance.
What Youll Do
- Lead the investigation and management of AFCA Systemic Issues and other reportable matters ensuring accurate well evidenced and timely responses
- Analyse potential systemic issues through Suncorps programme designed to proactively identify systemic issues by applying regulatory requirements industry codes and internal frameworks
- Monitor compliance with IDR EDR and AFCA complaint outcomes proactively addressing risks and responding to governance queries
- Deliver accurate and timely regulatory reporting to support internal governance and external obligations
- Prepare analysis and insights for SIPS systemic issue forums supporting clear actions and outcome tracking
- Partner with legal risk remediation and operational teams to support consistent fair customer outcomes
What Youll Bring
- Demonstrated experience working with complaints dispute resolution or compliance within the insurance or financial services industry
- Strong analytical capability applying regulatory guidance industry codes and policy interpretation to complex scenarios
- Advanced written and verbal communication skills used to explain findings clearly to senior leaders and external stakeholders
- Experience managing competing priorities while meeting reporting deadlines and regulatory standards
- High attention to detail in documentation data handling and governance processes including responsible use of AI tools
- Ability to build constructive relationships across multidisciplinary teams to support shared outcomes
What Youll Enjoy
Access our awardwinning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.
- Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
- Paid study support career breaks onthejob learning and a $1000 referral bonus for eligible employees
- Free wellbeing coaching a dedicated Employee Council and confidential EAP access
- Discounts at 400 retailers insurance savings gym memberships and reduced super fees
- Paid volunteer leave donation matching and unlimited emergency response leave
- Performancebased bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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