Fairmont Gold Executive Lounge Supervisor
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Fairmont Gold Supervisor (Full Time)
At Fairmont Washington D.C. Georgetown unparalleled service and luxury await guests of Fairmont Gold our exclusive hotel within a hotel experience. By fostering an engaged team of service professionals as Assistant Manager Fairmont Gold you will bring our exceptional Fairmont Gold standards to life in our Fairmont Gold Lounge and beautifully renovated rooms.
Rate of Pay: $25.00-28.50 per hour
What you will be doing:
Reporting to the Fairmont Gold Manager your essential job functions include but are not limited to:
- Consistently offer professional friendly and engaging service
- Coordinating all aspects of the Fairmont Gold floors to ensure the smooth operation and the highest level of guest satisfaction at all times
- Ensuring that all team members have the necessary resources available to exceed guest expectations
- Consistently seeking ideas for enhancing the Fairmont Gold product and services
- Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Tracking and forecasting daily weekly and monthly Fairmont Gold occupancy
- Strong and effective communications with all other departments highlighting Fairmont Gold area to ensure the proper level of service to our guests
- Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
- Handle Fairmont Gold guest concerns in relation to the areas and react quickly logging following up and bringing to full resolution
- Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests Fairmont Gold inventory management and collaborate on an initiative to provide five star service
- Balance operational administrative and Colleague needs
- Lead the operation of the Fairmont Gold arrival and departures experience.
- Involvement with training development and performance management of all Fairmont Gold Attendants
- Participating in recruitment and training of new Fairmont Gold Attendants
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
Experience Requirements
- 2 years of guest service experience in a 4 or 5 star hotel
- Luxury hotel experience preferred
- Supervisory experience preferred
- Prior experience working with Opera or a related system a plus
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
Visa Requirements:
Applicants must be able to provide proof that they are legally able to work in the United States without sponsorship.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
