Systems Administrator Opera and Infor
Las Vegas, NV - USA
Job Summary
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a Systems Administrator focused on OPERA Infor and casino/hospitality management systems for a client in the gaming and hospitality industry.
This role is ideal for someone with a support background who has worked with hotel casino or property management systems and is looking to grow into a more technical systems-focused position.
The role will support day-to-day operations user access troubleshooting and system performance across critical business applications in a 24/7 environment.
Key Responsibilities
Application & Systems Support
- Provide day-to-day support for hospitality and casino systems including OPERA Infor or similar platforms
- Troubleshoot system issues user access problems and application errors
- Support system configurations updates and ongoing maintenance
- Assist with integrations between systems and ensure data flow accuracy
- Provide Tier 1 / Tier 2 support for internal users across business applications
- Manage user accounts permissions and role-based access
- Support onboarding/offboarding activities related to system access
- Work closely with business users to resolve functional and technical issues
- Monitor system performance and escalate issues as needed
- Support backup processes system availability and uptime
- Assist in identifying and resolving recurring system issues
- Partner with IT infrastructure security and vendor teams
- Work with third-party vendors for system support and issue resolution
- Maintain documentation for system processes configurations and troubleshooting steps
Qualifications
Required Experience
- Experience supporting OPERA PMS Infor or similar casino/hospitality systems
- Background in application support helpdesk or systems support roles
- Experience troubleshooting user issues and system functionality
- Strong customer service and communication skills
- User access management and permissions
- Basic understanding of databases or system integrations is a plus
- Familiarity with enterprise environments (24/7 operations preferred)
- Nice to Have
- Experience with other property management systems (Yardi Entrata RealPage etc.)
- Gaming or hospitality industry experience
- Exposure to Active Directory or basic infrastructure support
Additional Requirements
Must be able to pass a gaming background check
Comfortable working onsite in a fast-paced 24/7 environment
Required Experience:
Unclear Seniority
Key Skills
About Company
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