Dutch-Speaking Customer Experience Specialist – Sports E-commerce
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Dutch-Speaking Customer Experience Specialist Sports E-commerce
Location: Sofia Bulgaria (Hybrid) Language: Dutch (fluent) English
About the Role
We are looking for a passionate and customer-focused Dutch-Speaking Customer Experience Specialist to join an energetic international team in Sofia Bulgaria supporting a leading sports e-commerce platform. If you love sports and enjoy helping people this is a fantastic opportunity to combine both in a vibrant and fast-paced environment.
Key Responsibilities
- Handle inbound contacts from Dutch-speaking customers via phone email and/or live chat regarding orders products returns deliveries and account queries
- Provide enthusiastic knowledgeable and solutions-driven support to sports enthusiasts and customers
- Resolve complaints and issues efficiently escalating complex cases to the appropriate internal teams
- Proactively identify ways to enhance the customer journey and overall shopping experience
- Accurately log all customer interactions and case resolutions in the CRM system
- Collaborate with teammates and team leaders to maintain high service quality standards
- Stay informed on the platforms product catalogue promotions and policy updates
Requirements
- Fluent Dutch (C1/C2 level) spoken and written
- Proficient level of English
- Genuine passion for sports and/or active lifestyle is a strong plus
- Strong communication skills with a warm customer-first attitude
- Comfortable navigating digital tools and e-commerce platforms
- Ability to multitask and prioritise in a fast-paced environment
- Previous experience in customer service or e-commerce is beneficial but not required
Whats on Offer
- Competitive salary package - 2000 eur/gross
- Fully paid training and structured onboarding program
- Relocation support for candidates moving to Sofia
- Career growth and development opportunities within a global organisation
- Modern office in Sofia
- Friendly multicultural and collaborative team environment
- Additional employee benefits and perks
Eligibility Notice
This position is based in Sofia Bulgaria (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Bulgaria. Applications requiring visa sponsorship cannot be considered.
