Business Operations Analyst
Share
Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What you can expect
In this role you will support strategy alignment through revenue forecasting reporting and data quality management. You will partner with teams across Sales Marketing Product Finance and Operations to deliver insights that support planning and performance. The role focuses on building scalable reports and processes that contribute to growth retention and informed decision-making in a global environment.
About the Team
The Online Business Operations (Ops) team supports our global Online organization driving alignment between sales strategies business objectives and measurable outcomes. We partner closely with Sales Marketing Product Finance and Operations to deliver critical insights streamline processes and optimize business performance. Our team manages the tools data and reporting frameworks that power revenue forecasting productivity analysis and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity data-driven analysis and cross-functional partnerships.
Responsibilities
Supporting forecasting budgeting and P&L analysis by preparing models tracking performance vs. plan and partnering with FP&A and Online teams.
Preparing QBR and executive reporting materials by compiling data analysis and insights that highlight performance risks and opportunities.
Analyzing MRR churn CAC/LTV funnel performance pricing and customer behavior to identify trends drivers and actionable insights.
Partnering with Product to track and report on roadmap initiatives KPIs ROI and customer impact through data analysis.
Supporting improvements in online conversion onboarding retention and upsell by analyzing lifecycle performance and testing results.
Maintaining Salesforce data accuracy and building KPI dashboards and reporting frameworks to support ongoing analysis and decision-making.
Supporting Go-To-Market programs launches and operational processes through reporting analysis and cross-functional coordination.
What were looking for
5 years in Business Operations Revenue/Go-To-Market Ops Product Ops or Analytics ideally in SaaS B2C or eCommerce environments
Be an excellent communicator with experience preparing clear concise reports and data summaries for cross-functional teams and leadership
Have advanced SQL skills and experience with BI/CRM tools such as Salesforce Tableau or Databricks to extract analyze and visualize data
Have proven experience collaborating with cross-functional teams in dynamic environments to deliver insights and support decision-making
Be an analytical thinker with solid business acumen skilled at structuring ambiguity analyzing complex problems and delivering actionable insights to support business goals
Salary Range or On Target Earnings:
Minimum:
$76800.00Maximum:
$186200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Think of this opportunity as a marathon not a sprint! Were building a strong team at Zoom and were looking for talented individuals to join us for the long haul. No need to rush your application take your time to ensure its a good fit for your career goals. We continuously review applications so submit yours whenever youre ready to take the next step.
Required Experience:
IC
Key Skills
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
