Customer Advocate, Bilingual

Bilingual Customer Advocate - Fully Remote

Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job

Disabled Veteran Solutions (DVS) is a nationally recognized veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism empathy and a desire to build a long-term career in a structured mission-driven organization.

This is a full-time remote position designed for individuals who value stability accountability and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.

The Role

As a Bilingual Customer Advocate you will manage 50-70 member interactions per day serving as a trusted resource for healthcare coordination medications appointments and benefit-related inquiries.

This is a fast-paced structured environment requiring:

• Real-time navigation of multiple web-based platforms

• Accurate documentation across systems

• Confident use of Microsoft Word Excel Outlook and Teams

• Strong written and verbal communication

• Consistent adherence to process and compliance standards

Success in this role requires both compassion and technical precision.

Technical & Computer Proficiency

This is not an entry-level computer role.

Candidates must be comfortable:

• Navigating multiple browser windows simultaneously

• Switching between systems while actively speaking with members

• Documenting in real time without sacrificing call quality

• Utilizing Microsoft Word Excel Outlook and Teams efficiently

• Troubleshooting basic system or navigation issues independently

Candidates will be evaluated for computer proficiency during the hiring process.

Seeking Bilingual candidates - Must be able to fluently speak and understand Spanish and English languages.

Schedule & Training

Full-Time 100% Remote Monday-Friday

Shifts are 8 hours between 8:00 AM - 8:00 PM EST.

Training Schedule:
8:00 AM - 4:30 PM EST
100% mandatory attendance for the full 8-week program.

Permanent Schedule:
Monday through Friday: 9:30 AM - 6:00 PM EST

Start Date: May 11 2026

This role requires reliability and consistent attendance. It is not structured for part-time temporary or transitional employment.

Required Qualifications

• High School Diploma (Associate degree or higher preferred)

• Prior customer service experience handling complex or sensitive matters

• Strong proficiency in Microsoft Word Excel Outlook and Teams

• Ability to navigate multiple web-based systems simultaneously

• Excellent attention to detail and organizational skills

• Clear professional written and verbal communication

Preferred Experience

• High-volume or call-driven service environments

• Healthcare insurance or medical terminology exposure

• Advocacy-based roles such as social work or behavioral health

• Customer-facing retail roles requiring problem resolution

Compensation & Growth

• Competitive pay based on qualifications

• Bonus opportunities

• Comprehensive benefits package

• Clear advancement pathways for high performers

Who Thrives Here

Professionals who value structure accountability and meaningful work - and who are seeking long-term career stability within a mission-driven organization.

If you are technically confident dependable and ready to grow within a high-performance environment we encourage you to apply.

Join DVS - where your work matters and your career can advance.

A pre-employment drug screening and criminal background check are required prior to employment.