Customer Service Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their travel this client-facing role you will serve as a trusted point of contactfrom the initial booking through post-trip follow-upensuring a seamless personalized and high-quality experience.
This position is ideal for someone who is detail-oriented service-driven and passionate about travel hospitality and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone email and messaging platforms
- Assist clients with luxury and leisure travel bookings including changes cancellations and special requests
- Provide accurate and timely information regarding destinations travel requirements and agency policies
- Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after their trips to ensure a positive travel experience
- Address client questions or concerns with empathy professionalism and a solutions-focused approach
- Maintain accurate records and update internal systems and booking platforms as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Previous customer service experience (travel hospitality or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology booking systems and digital communication tools
- Reliable proactive and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Apply Today
Interested candidates are encouraged to apply today and join our growing remote travel support team.
