Specialist Knowledge Management and Communication

Join us and help strengthen PAHOs country-focused impact through knowledge and communication

The Pan American Health Organization (PAHO) Regional Office for the Americas of the World Health Organization (WHO) is seeking a motivated results-oriented and collaborative Specialist Knowledge Management and Communication to strengthen institutional knowledge enhance information sharing and support effective communication across the Organization with a strong focus on country-level technical cooperation.

Under the direct supervision of the Head Office of Country and Subregional Coordination (CSC) the selected candidate will:

• Support the overall knowledge management and communication functions of the Office including the maintenance and regular updating of CSC intranet and internet pages.

• Develop implement coordinate and evaluate knowledge management and information-sharing strategies and activities in collaboration with CSC and relevant partners.

• Establish maintain and improve digital platforms and systems for storing organizing and sharing institutional knowledge including SharePoint and OneDrive repositories.

• Facilitate the documentation systematization and dissemination of good practices and lessons learned to preserve organizational memory and promote learning.

• Support internal and external communication initiatives including country focus communication strategies reports meetings workshops and capacitybuilding activities.

For a complete list of functions please see the post description.

What is required for this position

Education

Essential: A bachelors degree in information sciences information management knowledge management communications social sciences international relations or any other field related to the functions of the post from a recognized university.
Desirable: Training in emerging technologies and methodologies for knowledge management and communication would be an asset. A masters degree in public health public policy social sciences international relations/cooperation political science or a related field from an accredited institution would be an asset.

Experience

Essential: Five years of combined national and international experience working in the area of information and knowledge management and/or communication projects.
Desirable: Progressively responsible experience in public health international relations social development or the management of programs and projects within international organizations would be an asset.

Languages

Very good knowledge of English or Spanish with working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills

Demonstrated ability to effectively use current technology and software as well as Enterprise Resource Planning (ERP). Other IT skills and knowledge of software programs such as Microsoft Excel Outlook OneDrive PowerPoint Teams SharePoint and Word are considered essential. Knowledge of Web2.0 concepts Virtual Collaboration tools; opensource tools such as Joomla etc. would be desirable.

Competencies and Skills

For a complete list of competencies and skills please refer to the post description.

The skills required are:

• Knowledge of principles and practices of knowledge management communication and information sharing.

• Ability to develop and implement knowledge management strategies systems and digital platforms.

• Strong analytical skills to organize synthesize and disseminate complex information.

• Ability to document and systematize good practices and lessons learned.

• Strong oral and written communication skills including drafting reports and presentations.

• Ability to work collaboratively with multidisciplinary teams and diverse stakeholder

Duration of Contract

This is an initial 11-month assignment with possibility of extensions for up to 24 months subject to satisfactory performance and funding availability.