MSP IT Support Engineer
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Job Location:
Independence, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Im a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
MSP IT Support Engineer
Full-Time Employment
Monday-Friday 8am-5pm
Mostly remote occasional on-site
Must live in the Cleveland/Akron area
Company
Mostly work-from-home
On-site when unavoidable
Paid training and certifications
Laid-back culture and leadership
Financially stable and growing company
Company outings and team-building events
Employee recognition and awards open door policy
Stay in our company condo in FL for vacation or to work remotely
Professional development paid certifications continuing education
Medical dental life insurance wellness coach 401k with company match
PTO for vacation holidays sick days birthday new parents work anniversary
Position
Technical support to clients
Prioritize and manage tickets
Phone and email correspondence
Resolve Level 1 and Level 2 support tickets
Escalate Level 3 tickets to senior engineers
Ensure satisfaction through responsive support
Troubleshoot and resolve wireless network issues
Respond to issues discovered by monitoring tools
Create disable and reset passwords and rights
Deploy desktops and laptops and train users
Detect and remove viruses and malware
Document configurations and changes
Printer installation and troubleshooting
Upgrade software and hardware
Office 365 email configuration
Install new applications
Migrate users/data
Required
IT Support at a MSP
Great communication
Troubleshooting skills
Background check drug / nicotine screening
Next
Email your resume to for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
Experience:
MSP IT Support Engineer
Full-Time Employment
Monday-Friday 8am-5pm
Mostly remote occasional on-site
Must live in the Cleveland/Akron area
Company
Mostly work-from-home
On-site when unavoidable
Paid training and certifications
Laid-back culture and leadership
Financially stable and growing company
Company outings and team-building events
Employee recognition and awards open door policy
Stay in our company condo in FL for vacation or to work remotely
Professional development paid certifications continuing education
Medical dental life insurance wellness coach 401k with company match
PTO for vacation holidays sick days birthday new parents work anniversary
Position
Technical support to clients
Prioritize and manage tickets
Phone and email correspondence
Resolve Level 1 and Level 2 support tickets
Escalate Level 3 tickets to senior engineers
Ensure satisfaction through responsive support
Troubleshoot and resolve wireless network issues
Respond to issues discovered by monitoring tools
Create disable and reset passwords and rights
Deploy desktops and laptops and train users
Detect and remove viruses and malware
Document configurations and changes
Printer installation and troubleshooting
Upgrade software and hardware
Office 365 email configuration
Install new applications
Migrate users/data
Required
IT Support at a MSP
Great communication
Troubleshooting skills
Background check drug / nicotine screening
Next
Email your resume to for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
Experience:
IC
Key Skills
About Company
Expert IT Recruiter for Cleveland, Akron, Canton, Ohio.Architect, Engineer, Developer, Cloud, Software, Web, Virtualization, Network, CyberSecurity, ERP
