People Partner

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

The HR Partner for Support will have end-to-end ownership of the people agenda for a population of approximately 500600 employees within the Support organization. This is a highly hands-on role focused on employee relations manager coaching and operational HR support in a fast-paced frontline environment.

The role supports a geographically distributed workforce across Israel requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity high workload and high employee turnover.

In addition the role includes partnering with leadership to support and execute organizational changes within Support aligned with evolving business and operational needs.

What youll be doing

Day-to-day in this role youll:

• Acting as the HR Partner for a large frontline employee population (500600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence with an expectation of weekly visits to Support sites
• Supporting managers who lead hourly customer service representatives in a high-volume operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations performance management conduct issues and day-to-day people challenges
• Supporting managers through end-to-end termination processes ensuring alignment with company policies local labor law soft management skills leadership fundamentals.
• Playing an active role in the design development and delivery of manager trainings related to employee relations people processes and labor law topics
• Partnering with leaders to support organizational changes within the Support organization including team structure changes role adjustments and workforce planning aligned with changing business needs
• Working closely with HR Operations Legal and other People functions to ensure smooth compliant and effective people processes

Our humble expectations*

• Proven experience (Min. 2 - 3 years) as an HR Partner / HR Business Partner preferably in an operational frontline or high-volume environment
• Strong hands-on experience in employee relations and manager consulting
• Solid understanding of local labor laws and HR best practices
• Experience supporting termination processes organizational changes and sensitive employee cases
• Ability to coach managers on both soft leadership skills and legal/HR fundamentals
• Comfort working with hourly employees shift-based work and high employee turnover
• Strong communication influencing and stakeholder management skills
• Ability to operate independently while managing a broad and complex scope
• High level of judgment professionalism and discretion
• Willingness to travel regularly between sites across Israel

Nice to have

• Experience supporting Customer Support Operations Call Centers or frontline teams
• Experience building and delivering manager training programs
• Experience working in fast-growing or scaling organizations

What we offer

This role plays a key part in strengthening people leadership within the Support organization. By supporting managers in a demanding constantly evolving environment- and by guiding organizational changes aligned with business needs- the HR Partner helps create stability improve employee experience and ensure compliant people-centered people practices across a critical part of the business.

Next steps*

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.