Sr Business Operations Analyst, AWS WWPS SSBO Business Operations
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Business Operations Analyst serves as a key driver of strategic program execution and operational excellence across Public Sector Business Operations. This role combines strong program management discipline with analytical rigor to lead and deliver high-impact initiatives. Acting as a central point of coordination the Senior Business Operations Analyst ensures alignment across cross-functional teams maintains execution against strategic priorities and translates complex data into actionable insights. With a focus on stakeholder engagement process optimization and continuous improvement this role enables consistent scalable delivery of business operations initiatives while supporting leadership decision-making and long-term organizational effectiveness
Key job responsibilities
Program Management & Execution
- Support end-to-end execution of key strategic programs including SSBO calendar management S-Team goal tracking Account Planning Fast Start and Gap-to-Green initiatives and other Public Sector activities
- Maintain program plans timelines and milestone tracking to ensure deliverables remain on schedule
- Build and manage workflows in Asana to improve visibility coordination and accountability across teams
- Proactively identify risks and support mitigation planning to prevent delivery delays
- Coordinate across Business Operations and central teams to ensure alignment and consistent execution of priorities
Stakeholder Management & Communication
- Act as a point of contact for assigned programs responding to stakeholder inquiries and providing regular updates
- Support preparation of executive reporting and presentations summarizing program status and key insights
- Facilitate working sessions and coordination meetings across Business Operations and Sales teams
- Build relationships with regional and global stakeholders ensuring alignment across diverse teams
- Assist with change management and adoption of new processes tools and workflows
Analytics & Performance Insights
- Analyze program and business performance data to identify trends gaps and improvement opportunities
- Support development of recurring reports and dashboards for internal and external cadences
- Translate data into clear actionable insights for leadership and program stakeholders
- Ensure data accuracy through validation tracking and continuous monitoring of key metrics
Strategic Planning & Continuous Improvement
- Contribute to the design and improvement of processes for SSBO calendar coordination goal tracking and planning initiatives
- Identify and implement opportunities to streamline workflows and reduce manual effort
- Document best practices and support development of scalable repeatable mechanisms
- Assist in roadmap planning and continuous improvement initiatives across strategic programs
Team Collaboration & Enablement
- Support knowledge sharing and documentation to maintain team resources and institutional knowledge - Collaborate with cross-functional teams to ensure alignment and information flow
- Contribute to internal team meetings planning sessions and alignment activities
- Assist in developing materials that support team enablement and program consistency
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Program Management & Execution
- Support end-to-end execution of key strategic programs including SSBO calendar management S-Team goal tracking Account Planning Fast Start and Gap-to-Green initiatives and other Public Sector activities
- Maintain program plans timelines and milestone tracking to ensure deliverables remain on schedule
- Build and manage workflows in Asana to improve visibility coordination and accountability across teams
- Proactively identify risks and support mitigation planning to prevent delivery delays
- Coordinate across Business Operations and central teams to ensure alignment and consistent execution of priorities
Stakeholder Management & Communication
- Act as a point of contact for assigned programs responding to stakeholder inquiries and providing regular updates
- Support preparation of executive reporting and presentations summarizing program status and key insights
- Facilitate working sessions and coordination meetings across Business Operations and Sales teams
- Build relationships with regional and global stakeholders ensuring alignment across diverse teams
- Assist with change management and adoption of new processes tools and workflows
Analytics & Performance Insights
- Analyze program and business performance data to identify trends gaps and improvement opportunities
- Support development of recurring reports and dashboards for internal and external cadences
- Translate data into clear actionable insights for leadership and program stakeholders
- Ensure data accuracy through validation tracking and continuous monitoring of key metrics
Strategic Planning & Continuous Improvement
- Contribute to the design and improvement of processes for SSBO calendar coordination goal tracking and planning initiatives
- Identify and implement opportunities to streamline workflows and reduce manual effort
- Document best practices and support development of scalable repeatable mechanisms
- Assist in roadmap planning and continuous improvement initiatives across strategic programs
Team Collaboration & Enablement
- Support knowledge sharing and documentation to maintain team resources and institutional knowledge - Collaborate with cross-functional teams to ensure alignment and information flow
- Contribute to internal team meetings planning sessions and alignment activities
- Assist in developing materials that support team enablement and program consistency
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience working within a high-growth technology company
- Experience in finance business management and sales operations
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
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