Valet Supervisor Ritz Carlton Key Biscayne

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Role: Valet Supervisor

Location: Ritz Carlton Key Biscayne.

Pay rate: $13.00/hr tips

As a Valet Supervisor you are an integral part of the guest experience ensuring every warm welcome is handled with excellence.

You will lead by example and overseeing daily shift operations.

Key Responsibilities

1. Leadership & 5-Star Service

• Lead by Example: Provide and guide your team to deliver 5-Star service to every guest.

• Professionalism: Maintain a high standard of professionalism to ensure total guest and client satisfaction.

• Positive Experience: Focus on enhancing the well-being of both guests and associates to create memorable experiences.

2. Operational Oversight

• Shift Management: Ensure the proper functioning of your assigned shift from start to finish.

• Policy Compliance: Monitor and ensure that all team members adhere to Metropolis / SP Hospitality policies and procedures.

• Team Support: Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.

3. Quality Control

• Guest Relations: Step in to assist with high-profile guests or resolve any service concerns on the spot.

• Operational Excellence: Maintain the flow of the parking facility to ensure efficiency and safety at all times.

Qualifications & Requirements

What Youll Need:

• Experience: At least 6 months of guest service experience.

• License: A valid state drivers license with a safe driving record.

• Age: Must be at least 18 years of age.

• Communication: Ability to communicate effectively in English (written and oral).

• Appearance: Must maintain a professional appearance and demeanor at all times.

Physical Demands:

• Activity: Ability to stand for long periods (up to 8 hours) and sprint short distances when needed.

• Strength: Ability to lift push pull and carry up to 50 lbs (luggage signs etc.).

• Environment: Ability to work outdoors in all weather elements (heat rain wind or snow).

• Agility: Ability to bend stoop squat and lift frequently throughout the shift.

SP Hospitalityis an equal opportunity employer committed in policy and practice to recruit hire train and promote inall job classifications without regard to race color religion sex age national origin citizenship statusmarital status sexual orientation veteran status disability or other classes protected by federal or state Hospitalitydoes not tolerate harassment of or retaliation against any employee or applicant on the basis of thesecharacteristics or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities including providing a sign language interpreter upon request. Please email your request for a reasonable accommodation to this email address:

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.