Information Specialist – Department of Justice (Remote, Washington D.C. Area)

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Information Specialist Department of Justice (Remote Washington D.C. Area)

We are looking for multiple Information Specialists to support the Office of Justice Programs (OJP). The focus of this role is to handle routine customer inquiries and provide frontline support on OJP programs grant processes and justice-related information requests.

This is a remote 5 year contract 40-hour/week (Mon-Fri 9:00 am 6:00 pm) role. Additional surge coverage may be required. Must reside within a 2-hour driving distance of downtown Washington DC.

This is a W2 role with Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Respond to Tier 1 inquiries across multiple communication channels including telephone email web forms mail and fax utilizing established scripts protocols and reference materials.
Utilize the ServiceNow CRM system to document all customer interactions escalate complex inquiries to senior staff or OJP federal personnel as appropriate
Maintain familiarity with OJP resources program office activities and frequently asked questions to provide accurate and timely responses to customers.
Ensure compliance with Section 508 of the Rehabilitation Act in providing response services such as TTY capability and ensure services to customers with limited English language proficiency
Follow established scripts protocols and communication standards to ensure consistent messaging proper branding and alignment with OJP guidance.
Provide helpdesk support for online users of the abstract database virtual library and other OJP or OJP-sponsored website applications (but excluding JustGrants which is managed by a separate helpdesk).

Qualifications:

2 years of experience in customer service information services or a research-related field
Experience with Microsoft Office 365
Experience with CRM systems ServiceNow preferred
Experience at a federal agency preferably the DOJ
Associates degree or equivalent coursework from an accredited institution is required. A bachelors degree is preferred.
Must be able to pass the DOJs background check
Must be a US citizen

Please submit your resume to our network at https// (please apply to the Information Specialist Department of Justice (Remote) position).

Please feel free to forward this project opening to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications without regard to race color religion/belief national origin gender identity age disability marital status genetic information or other applicable legally protected characteristics.

Total Compensation: $25-$30/hr.

#LI-SW1

Information Specialist Department of Justice (Remote Washington D.C. Area) We are looking for multiple Information Specialists to support the Office of Justice Programs (OJP). The focus of this role is to handle routine customer inquiries and provide frontline support on OJP programs grant proce...

Information Specialist Department of Justice (Remote Washington D.C. Area)

This is a remote 5 year contract 40-hour/week (Mon-Fri 9:00 am 6:00 pm) role. Additional surge coverage may be required. Must reside within a 2-hour driving distance of downtown Washington DC.

This is a W2 role with Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Respond to Tier 1 inquiries across multiple communication channels including telephone email web forms mail and fax utilizing established scripts protocols and reference materials.
Utilize the ServiceNow CRM system to document all customer interactions escalate complex inquiries to senior staff or OJP federal personnel as appropriate
Maintain familiarity with OJP resources program office activities and frequently asked questions to provide accurate and timely responses to customers.
Ensure compliance with Section 508 of the Rehabilitation Act in providing response services such as TTY capability and ensure services to customers with limited English language proficiency
Follow established scripts protocols and communication standards to ensure consistent messaging proper branding and alignment with OJP guidance.
Provide helpdesk support for online users of the abstract database virtual library and other OJP or OJP-sponsored website applications (but excluding JustGrants which is managed by a separate helpdesk).

Qualifications:

2 years of experience in customer service information services or a research-related field
Experience with Microsoft Office 365
Experience with CRM systems ServiceNow preferred
Experience at a federal agency preferably the DOJ
Associates degree or equivalent coursework from an accredited institution is required. A bachelors degree is preferred.
Must be able to pass the DOJs background check
Must be a US citizen