RQ10896 Project ManagerLeader Senior

Leadership and Strategic Management:

• Promote OPS IT standards and best practices for project management to facilitate control of system quality adherence to standard methodology and the control of the use of IT resources
  
• Provide direction and advice to team members by establishing tasks deliverables and expectations and ensure that knowledge is shared
  
• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects
  
• Manage more than one project in parallel and balance competing priorities
  
• Provide senior level expertise and strategic and operational advice to the management team regarding the business resourcing and financial impacts of proposed projects maintenance activities and enhancements to infrastructure and applications
  
• Manage project or operational activities provide leadership for the development of sound application and infrastructure management practices standards processes and tools to ensure excellence in operations and delivery;
  
• Manage relationship with software vendors
  
• Work closely with business stakeholders and ensure strategic alignment with overall business goals for the program and ensure technical program deliverables align with Provincial goals of the Long-Term Care Sector.
  

Technical Management:

• Strong knowledge of project management domain and experience in managing high impact and critical projects
  
• Experience in liaison with all technology and business stakeholders (Business team Operations team vendors) to achieve desired goals
  
• Establish operational processes and ensure that they are appropriately executed in order to support Service Level Agreements (SLAs)
  
• Guide the testing team in establishing effective quality assurance strategies plans and processes and oversee progress to ensure objectives are met
  
• Oversee all phases of the Systems Development Life Cycle (SDLC) for the assigned project or for other work
  
• Ensure quality documentation for the assigned projects or other work highly skilled in creating and managing overall program plan with interdependent projects/activities
  
• Demonstrate experience with implementing Healthcare Information Management solutions using enterprise architectures and technologies;
  
• Lead key initiatives to integrate LTC with stakeholders and other external systems in the Province
  
• Lead key technical projects to integrate new data sources into LTC to enrich the current solution
  
• Plan and manage all regulatory/legislative changes to Inspector Quality Solution
  

Issue and Risk Management:

• Proactively identify emerging risks and issues before they impact clients by engaging resources (e.g.- legal procurement privacy and security technical teams); prioritize and articulate risks and issues and recommend mitigation strategies to executive decision makers
  
• Develop and implement plans to resolve issues and mitigate risks
  
• Demonstrate extensive knowledge and experience working with Personal Health information and understand the technical implications of PHIPA on the design and architecture of the solution.
  

Communication:

• Maintain partnerships through consultation with stakeholders and third-party vendors in order to sustain the applications and managed infrastructure environment and negotiate for appropriate support and processes to meet project delivery and operational objectives
  
• Establish and participate in project steering committees and stakeholder forums
  
• Provide regular status updates and other reports regarding resources timelines and deliverables while highlighting issues and recommending corrective action to the Ministry/Clusters senior management team and executives
  

Typical deliverables:

• Develop project plans that ensure accurate and appropriate inclusion of technical deliverables milestones resources inter-project dependencies potential risks and issues risk/issue mitigation and progress reporting
  
• Develop feasibility studies and Business Cases following the Ministry/Clusters framework and quality standards
  
• Develop financial and resource management plans required to ensure LTC operations sustainment and improvements are addressed in a timely manner
  
• Develop communication documents business cases presentations reports and management briefings
  
• Develop and present deliverables to HSC PMO and HSC CAB for Gating and Architecture checkpoint approval
  
• Work with Systems analysts business analysts and developers to ensure business requirements systems analysis and design documentation is complete
  
• Work with third party vendor to ensure SOWs are complete and meet the Ministrys guidelines
  

Lead technology troubleshooting activities:

• Participates in the operations quality assurance testing and review processes
  
• Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications
  
• Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution
  
• Ensure all Security Privacy Project Management and ITIL operational processes are adhered to:
  
• Follow industry best practices processes and policies that are required to maintain and support privacy and security requirements
  
• Ensure that all testing follows security requirements
  
• Ensure alignment of application upgrades with internal processes and polices including privacy and security standards
  
• Leverage IT infrastructure project management and ITIL operations industry best practices and incorporate lessons learned into day-to-day activities
  

Ensure continuous support of infrastructure and solutions:

• Create and maintain documents (e.g. change requests resource schedules implementation plans etc.) for upgrades and operational activities Support creation and review of build books run books deployment guides and other operations processes as required
  

Requirements

Experience and Skill Set Requirements:

Skill Set Requirements:

Public Sector Experience:

• 5 years of experience working in the healthcare industry specifically in maintaining and supporting systems such as Long-Term Care Electronic Medical Records (EMRs) Hospital Information Systems (HISs) Clinical Assessment tools and Ontario Healthcare Reporting Standards (OHRS) compliant
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information preferred
  

Project Management Experience:

• Experience providing senior level strategic and operational advice regarding the business resourcing and financial impacts of proposed enhancements to infrastructure and applications
  
• Experience leading Application Development and Maintenance QA and Project teams
  
• Experience identifying emerging risks and issues and providing senior level expertise and advice by engaging resources to develop and recommend approached and plans
  
• Experience managing complex IT projects and developing/applying formal project management methodologies and tools
  
• Experience forming and briefing CAB PMO steering committees and stakeholder forums
  
• Experience developing feasibility studies business cases project charters and Request for Proposals
  
• 5 years of experience with Project Management processes roles and accountabilities
  
• Project Management certification or equivalent project management experience
  

Service Management Experience:

• 5 years experience with ITIL IT Service Management processes
  
• Experience identifying issues and following issue escalation procedures ITIL Foundation Certification or equivalent ITIL experience
  
• Knowledge of SDLC QA principles QA management processes such as defect management tracking and investigation
  

Management and Communication Skills:

• Proven track record for building strong working relationships
  
• Strong interpersonal and verbal and written communication skills
  
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
  
• Excellent analytical problem-solving and decision-making skills
  
• Ability to apply strong listening skills to facilitate issue resolution
  
• A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines.