Analytics and Reporting Analyst
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Quality Customer Experience (QCE) team is responsible for ensuring effective risk mitigation within the MCE Contact Center.
Primary responsibilities:
- You will Lead the data analytics and reporting activities for the Experian MCE QCE team
- You will Provide day-to-day analytical capabilities for the QCE team including trend analysis
- You will analyse data with actionable insights
- Leverage experience with Experian data systems and applications to improve existing reporting capabilities and develop new value-add reporting
- You will Deliver ad hoc analyses and reports to support business needs
- You will Ensure all metric reporting and compliance requirements are evidenced for compliance testing internal auditing and regulator examinations
The Analyst will be responsible for day-to-day management of all reporting functions within the QCE team. The Analyst will work closely with QCE team members and other leaders within the MCE to provide data-driven insights that will help drive significant improvements in MCE quality performance. The Analyst will work collaboratively with the data teams across Experian to develop MCE data capabilities and ensure data integrity in reporting. The Analyst will create relationships with business lines of defense and other stakeholders.
Experience and Qualifications
- Knowledge of Experian systems/applications
- Experience in quantitative research methods and data analysis including experience of Excel
- Create detailed and comprehensive reports and presentations for different constituencies/purposes
- Knowledge to foresee detect and trouble-shoot data anomalies
- Develop and maintain comfortable and effective work relationships with technical people including programmers statisticians and database architects
Qualifications :
This is a #hybrid role and is reporting into Director-Quality and Control.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
