Customer Care Advisor (BPO)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Care Advisor
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner.
- Address customer inquiries related to accounts transactions payment plans and technical concerns.
- Resolve complaints efficiently while ensuring compliance with company policies and service standards.
- Accurately document customer interactions and update CRM systems with relevant information.
- Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
- Maintain high levels of customer satisfaction and achieve defined KPIs (e.g. call handling time first call resolution quality scores).
- Stay updated on products services policies and ongoing promotions.
- Contribute to continuous improvement initiatives by sharing customer feedback and insights.
Qualifications :
Qualifications & Requirements
- Bachelors degree in Business Administration Commerce Communications or a related field (preferred).
- 02 years of experience in customer service call center or contact center environments (experience in fintech banking or e-commerce is an advantage).
- Excellent verbal communication skills in English and Arabic.
- Strong problem-solving abilities and customer-oriented mindset.
- Ability to handle high call volumes and work under pressure in a fast-paced environment.
- Proficiency in using CRM systems and basic computer applications.
- Flexibility to work rotational shifts including weekends and public holidays if required.
- Strong interpersonal skills adaptability and a positive attitude.
Remote Work :
No
Employment Type :
Full-time
About Company
Future Group is hiring through Jadeer for recruitment services for one of its clients in KSA. The conncerned company is a holding company in the manufacturing and heavy machines industries and 7 different branches within the KSA market.
