Application & Installation (A&I) Manager EAME

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title: Application & Installation (A&I) Manager - EAME

Salary Starting from 88251 (depending on experience)

Location: Peterborough

Benefits:

• 25 days annual leave plus Bank Hols

• Up to 31% bonus

• Monthly Cash Car Allowance - 675pcm

• Employee Private Medical

• Contributory pension scheme - Caterpillar will double the employees contribution Up to 10%

• Contributory share scheme - Caterpillar will match 50% of the employees contribution.

• Optional flexible benefits including access to family health and dental care plans EV car lease holiday purchase.

About IPSD

Caterpillars Industrial Power Systems Division (IPSD) designs tests and manufactures 0.5 to 18L Cat and Perkins engines that power over 5000 applications including Marine Petroleum Industrial Applications Electric Generators and Locomotives. Caterpillars company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

The Opportunity

We are seeking a dynamic leader to shape the future of Customer Engineering Services across IPSD as our Application & Installation (A&I) Manager Europe Africa & the Middle East based in the UK and primarily located at our Peterborough campus. Leading a highly capable team of engineers within Services & Customer Support you will own customerfacing technical relationships and play a key role in shaping winning proposals and influencing both customer and business decisions. Your leadership will drive an exceptional customer experience and support business growth across sectors including construction agriculture mining and electric power.

This role is pivotal in delivering longterm sustainable customer solutions founded on technical credibility collaboration and insight. You will guide customers toward the optimum power solutions for their applications with safety compliance and performance at the core. Success will be achieved through close collaboration with global teams and by leveraging and developing a strong dealer and distributor network across the EAME region.

Ultimately you will build a highperforming futureready team through continuous improvement technical capability development and a collaborative culture directly influencing strategy and driving growth.

What You Will Do:

The A&I Manager will report into the EAME Service & Customer Support Director and have responsibility for:

• The supervision of a team of 15-20 engineers with a focus on personal development and capability

• Planning and leading engineering activities to ensure projects and initiatives deliver to business and customer expectations

• Driving standard work management systems and process ownership

• Supporting our customers with A&I guidance throughout the lifecycle of the application from concept to production

• Championing decisions across functional areas such as Sales Product Support Product Management and Engineering

• Working closely with a global leadership team to drive synergy and a consistently positive customer experience

• Champion the Voice of Customer (VOC) into our business to influence our future product offering

• Delivering commitments to customer project plans directly and/or via our expansive Dealer & Distributor network

• Driving increased velocity via continuous improvement whilst maintaining the highest standards

What You Have:

Managing People - Knowledge of processes involved in managing people and the ability to lead successful teams including implementing coaching and mentoring programmes regularly reviewing employee performance and working collaboratively with people from diverse backgrounds. Coaches others in promoting defining analysing and providing superior technical solutions to business problems.

Collaborating Globally - Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures think and work with them to bring positive impact and flourishing business results.

Customer and Market Focus - Understanding of the importance of remaining aware of shifting market priorities and ability to respond to internal and external customer needs in a manner that consistently adds value.

Influencing Through Expertise - Knowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization.

Tactical and Strategic Planning - Knowledge of effective planning techniques and ability to contribute to operational (short term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. The ability to ensure the planning process is integrated with the overall business plan.

Technical Excellence - Product development experience in Off-Highway Applications and Power Solutions Technology (or associated industry; e.g. Automotive). Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Communicating for Impact - Knowledge of the concepts tools and techniques for effective listening and communicating; ability to apply these theories to receive transmit and accurately interpret information and ideas to influence others in various situations.

What You May Have:

• A strong understanding and experience in industry market sectors such as electric power construction and agriculture.

• An understanding of safety and compliance requirements applicable to our power solutions and/or market sectors

Additional Info:

• Requirement to travel up to 25%

• This role is based in the office 5 days a week

What You Will Get

The A&I team have a long history within our business for differentiating our product offering by providing a technical gateway into our business. The team is built upon deep expertise knowledge of the market and long-standing customer relationships. This leader of leaders role will therefore require business travel (up to 25%) to ensure that customers and partners are established and supported together with involvement in relevant conferences and customer events. We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of customer focus collaboration and personal development as well as a continuous drive for product and process improvement.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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