Manager, Patient Attendant Services
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Job Location:
La Crosse, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Love medicine is who we are its what we do its why people want to work here. If youre looking for a job to love apply today.
Scheduled Weekly Hours:
40Join our team as a Manager in Patient Experience! ThisManager of Patient Attendant Serviceswill oversee a team of approximately 70 frontline staff who are the first interaction patients and guests have when entering Emplify Health facilities. Those staff are responsible for warm welcomes and friendly farewells- greeting and guiding patients and visitors assisting in wayfinding and being an overall resource in lobby areas. This Manager also oversees staff serving in clinical areas supporting staff and patients for non-clinical care experience needs. Ideal candidates will have strong communication skills a positive attitude of hospitality experience in customer service and will have led teams.
What Youll Do:
Organizational Strategy and Implementation- Understanding market trends and the impact on their AOR contributing to AOR strategic and operational plans translating these plans and ensuring the understanding alignment and commitment of AOR staff.
Fiscal Management- Effectively using established processes to ensure accountability for effective operations and resource management.
Human Resource Management- Effectively using established processes to: select align engage develop manage and retain a team of highly skilled staff.
Excellence in Service and Clinical Quality- Achieving seamless delivery of quality patient care and safety excellence in patient experience and customer service.
Organizational Leadership- Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.
Responsibilities:
Role models the highest level of service and experience standards with the Patient Attendant Services team other Emplify departments and all patients visitors and other customers.
Actively promotes and advocates for a culture where teams provide exceptional compassionate service to every individual who enters our doors.
Develops and leads supervisor(s) and patient attendants in clinical and non-clinical inpatient ambulatory entrance and lobby spaces in La Crosse and Onalaska.
Responsible for meeting regulatory standards complying with corporate policy and procedures for managing personnel resources supplies and equipment in the department and for promoting collaboration with patients care partners visitors and other customers
Serves as the administrative liaison and partner for Towne Park which provides valet and indoor shuttle services for patients and visitors on La Crosse campus.
What Youll Need:
Bachelors degree in healthcare or business related field
3-4 years of supervisory/management experience in service patient experience or customer experience related field/team
Strong analytical organizational and leadership skills
Teamwork:Ability to foster positive working relationships and promote collaborative practice.
Adaptability:Proven ability to manage multiple projects and adapt to changing priorities.
Whats Available:
1.0 FTE (80 hours bi-weekly)
Schedule: Primarily Monday-Friday day shifts with occasional PMs and weekends as needed
Onsite in La Crosse WIand Onalaska WI with travel as needed based on business needs
In addition to the rewarding work youll receive:
Competitive Benefits: We offer a comprehensive package including medical dental pet insurance and a generous retirement contribution.
Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program generous PTO and paid holidays.
Professional Development:Invest in your future with our Tuition Invest Program (up to $3000 per year) access to hundreds of internal courses and our Career Development Center.
If you are looking to be a part of a stable and mission driven organization we welcome you to apply!
If you need assistance with any portion of the application or have questions about the position please contact or call .
We inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belonging respect excellence accountability teamwork and humility our pillars set our foundation and our future.
Equal Opportunity Employer
Required Experience:
Manager
Key Skills
About Company
Gundersen Health System Hospitals & Clinics delivers world-class primary and specialized healthcare in Wisconsin, Minnesota and Iowa.
