Ombuds and Senior Director, Student Affairs

Compensation

Job Description Summary

Job Description

Responsibilities and Duties Include:

• Serves as a key member of the Student Affairs leadership team contributing to divisional strategic planning college initiatives and policy development.

• Provides strategic leadership oversight and support for the DRC and DHP ensuring alignment with college priorities and effective service delivery.

• Supervises direct reports by setting accountability benchmarks conducting performance evaluations and supporting professional development; provides training to direct reports and other staffas needed.

• Provides guidance on resource allocation staffing and program priorities to ensure alignment with the colleges strategic objectives.

• Oversees and collaborates with direct reports on program budgets and grant-funded initiatives ensuring compliance with federal state and college regulations.

• Serves as the colleges student ombuds providing a confidential and neutral resource for students to discuss concerns navigate policies and explore options for resolving conflict.

• Facilitates informal conflict resolution using techniques such as mediation negotiation coaching referral to appropriate resources and other strategies.

• Demonstrates proactive and passionate advocacy on behalf of students in all facets of their education and development from admissions through graduation and goal completion.

• Identifies systemic issues that impact students through casework and data analysis and provides recommendations to college leadership to improve policies procedures and student services.

• Serves as a college resource for incidents involving campus health safety and/or student well-being.

• Collaborates with the Title IX Coordinator and other appropriate personnel on matters related to harassment discrimination or other sensitive issues requiring formal resolution.

• Advocates for students access needs by coordinating collegewide support programs including emergency aid technology access Take Stock in Children and services for students experiencing homelessness foster care or other significant life changes.

• Supports students during emergencies hospitalizations or critical life events including coordinating with faculty staff and families as appropriate.

• Represents the college in community partnerships external collaborations and professional organizations to promote student success and advance college priorities; serves in initiatives such as the Keys to Home (Local CoC) and Positive Pathways.

• Collaborates with internal and external partners including the SF Foundation Financial Aid Office Saints Care Center and community agencies to secure resources and support for students.

• Works with faculty and staff across campus to ensure coordinated and effective support and services for students.

• Remains current on emerging trends legislation and best practices in student affairs accessibility ombuds practices and federal/state compliance including FERPA ADA Title IX and FCS directives.

• Ensures alignment with professional standards including the International Ombudsman Association code of ethics and participates in relevant state regional and national professional organizations.

• Provides service to the college through participation in events committees and other college activities; serves as Chair on select committees such as the Life Happens Emergency Grant committee and serves on the Disciplinary Review Panel.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Vice President for Student Affairs

QUALIFICATIONS

Required: A masters degree in student affairs psychology counseling student development student personnel administration higher education administration or a related field with four (4) years of experience in a community college setting or related setting or a combination of education and experience equal to ten (10) years in which two (2) years include management and/or intermediate supervisory experience.

Additional Requirements: A criminal background check will be conducted.
Preferred: Experience with policy development budget management and records and data management. Experience in student counseling and advocacy.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information problems situations practices and/or procedures collect and interpret data reason logically establish facts identify and define existing and potential issues recognize the interrelationships among elements draw valid conclusions develop recommendations as well as alternative courses of action select appropriate course follow up and evaluate.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Leadership has demonstrated success as an entrepreneurial high energy driven hands-on leader. Possess expertise in selecting training developing coaching mentoring and retaining a highly motivated workforce.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.