Client Care Assistant
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Posted on:
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1 Vacancy
Job Summary
Job Title:Client Care Assistant
Location:Alder Vets
Job Type: Permanent Full-time
Hours: 40 hours per week. Monday to Friday 8 hours shifts. 1 in 4 Saturdays with a day off in lieu.
We are looking for a Client Care Assistant to join our friendly reception team. You will be responsible for ensuring both our clients and patients receive professional service throughout their time with us. This role is fast-paced high pressured but fun with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients always ensuring we are personal professional and empathetic.
Our front-of-house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident committed and able to work well under pressure with exceptional organizational skills. This role is fast-paced friendly and fun with no working day the same.
Responsibilities will include:
Liaising with clients and the clinical team to ensure effective customer service
Completing various administrative duties for the clinical team and the business
Promoting our fantastic Healthcare Plan
Meeting and greeting clients with an effortless smile
Booking appointments & diary management
Managing telephone and email inquiries
Taking payment for services and products
Managing cash stock and client accounts
Opening and closing the practice.
Benefits
5 weeks holiday bank holidays Birthday Leave
RCVS & VDS fees paid
External CPD funded
Extensive free online Linnaeus CPD program
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Recruitment referral reward scheme
Enhanced equal family leave
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About us
We are a primary care practice that focuses on small animals and pets in Guildford Surrey. Our practice offers state-of-the-art diagnostic equipment and modern facilities to create a homely and relaxed environment for the animals we care for. We pride ourselves on traditional values and treat our patients as if they were one of our own.
Alder Veterinary Practice is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.
We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Alder Veterinary Practice Linnaeus or the role please contact our Talent Acquisition team at
#LI-OH1 #LI-Onsite
Salary Value: 26701 per annum;
Required Experience:
Junior IC
