Technical Data Customer Support Operations Fleet Management (MF)
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Airbus Commercial Aircraft is looking for a TechData Customer Support Operations - Fleet Management (f/m) to join our Airbus Customer Services Department based in Toulouse France.
Want to spread your wings What if YOUR ADVENTURE begins with US
A vacancy for a TechData Customer Support Operations - Fleet Management position has arisen within Airbus Customer Services Department in Toulouse.
For this job offer based in Airbus Commercial Aircraft you will join Airbus Customer Services Technical Data department.
The team (SIDECA) has direct interfaces with Airlines lessors and MRO worldwide to support their Flight and Maintenance operations by providing them with all necessary up-to-date documentation throughout the aircraft lifecycle.
Our mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments customized to the Customer fleet and Aircraft configuration.
This position is a balance between operational customer support and services and team project contribution activities.
Your working environment:
Global capital of aeronautics and European capital for space research Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains it offers plenty of options for outdoor activities!
Work location: Blagnac Copernic Building.
How we care for you:
Financial rewards: Attractive salary agreements on success and profit sharing schemes employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
Work / Life Balance: Extra days-off for special occasions holiday transfer option a Staff council offering many social cultural and sport activities and other services.
Wellbeing / Health: Complementary health insurance coverage (disability invalidity death). Depending on the site: health services center concierge services gym carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to 10.000 e-learning courses to develop your employability certifications expert career path accelerated development programmes national and international mobility.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Your challenges:
1- Customer support:
Analyze and answer daily Customers queries related to their Technical Data access and customizations ensuring policy & process adherence
Promote our solutions and services to the Customers
Ensure robust interfaces with our internal stakeholders such as Technical Data Customer Offering Team Technical Data regional support representatives Airbus Customer Support Directors (CSD) Flight Operations Support Directors (FOSD) & Flight Operations department Field service representatives Export Control department
Capitalize on Customer knowledge
Ensure subcontractor performance and process adherence
2- Customer relationship management
Ensure Customer satisfaction and proximity with direct contact and tailored support
Contribute to the Services negotiation in direct contact with the Customers
Guide Customer on complex situations through videoconference specific communications webinars
Participate and contribute to Customers events such as new Customers/programs Entry Into Services (EIS) Regional conferences Symposiums
Collect and assess Customers and internal improvement needs
Share to Customers and internally relevant information and best practices in a proactive manner
3. Business Performance and project contribution
Act on behalf of Technical Data in the projects impacting our ways of working
Contribute to & Drumbeat continuous process improvement and maintain guidelines up-to-date
Contribute to Technical Data policy definition & updates
Support tools evolutions as Technical Data Business key user
Your boarding pass:
At least a Bachelors degree
Professional experience in the aeronautical industry preferably in Customer Support
Customer needs understanding and a high customer mindset
Good knowledge and understanding of Aircraft systems and airline operations
Self-reliant proactive and autonomous
Comfortable with direct communications towards Customers
Experience in working with Subcontractor would be a plus
Good coordination and relational skills
Negotiation level in English (C1) written and spoken
Good team spirit
Good initiative & anticipation spirit
Not a 100% match No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
#LI-FM1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
AIRBUS SASEmployment Type:
Permanent-------
Classe Emploi (France): Classe F12Experience Level:
ProfessionalJob Family:
Technical Data & PublicationsBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
