Order Management Representative
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
The Order Management Representative is responsible for managing the full order lifecycle ensuring accuracy compliance and timely processing of customer orders contracts subscriptions and billing activities. This role serves as a key liaison between customers Sales Finance and internal teams to support seamless revenue operations
What you will do
- Review customer contracts and purchase orders to ensure alignment with approved terms and pricing
- Process orders accurately and in compliance with internal policies
- Validate purchase orders against contracts and quotes
- Manage cases from internal and external stakeholders
- Track prioritize and resolve issues within defined service levels
- Provide billing support to customers and internal teams
- Ensure invoices are generated accurately and on time
- Ensure subscriptions are processed renewed and amended correctly
- Process order amendments and terminations accurately
- Prepare monthly usage report to support month end billings
- Work closely with Sales Finance Support and other departments
What you will have
- Relevant qualification with a minimum of 2 years experience in a similar role preferably within a technology company
- Customer-oriented mindset with a strong focus on service excellence
- Exceptional attention to detail with well-developed organizational skills
- Ability to manage multiple priorities effectively in a fast-paced environment
- Strong communication and collaboration skills with the ability to work well across teams
- Proficiency in Microsoft Office with a strong working knowledge of Excel
- Flexibility to attend meetings outside of standard working hours when required
Nice to have
- Experience with Order management billing or revenue operations
- Proficiency with NetSuite SalesForce
Benefits
- Education wellness and lifestyle support
- Top shelf benefits
Required Experience:
Unclear Seniority
Key Skills
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
